Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: arch_bd on March 29, 2011, 12:36:33 am

Title: problem with lumion
Post by: arch_bd on March 29, 2011, 12:36:33 am
(http://)
Title: Re: problem with lumion
Post by: arch_bd on March 29, 2011, 12:37:52 am
ive done the driver update but the same problem while i open lumion
Title: Re: problem with lumion
Post by: arch_bd on March 29, 2011, 12:39:31 am
intel xeon
4 gb ram
nvidia quadro fx 4500
Title: Re: problem with lumion
Post by: Ferry on March 29, 2011, 09:24:43 am
 Is 1280x1024 your resolution?

How much did you pay for your 3d card? Unfortunately a 180 euro 460 GTX 1.5 gb is going to be 10x faster then your current card. Also 512 MB of memory is on the low side! Does Lumion crash immediately or after you do a certain action?
Title: Re: problem with lumion
Post by: arch_bd on March 29, 2011, 04:55:09 pm
I  Can'T continue work in Lumion. i dont know how to resolve my problem
Title: Re: problem with lumion
Post by: Ferry on March 29, 2011, 08:25:29 pm
Did it work before?
Title: Re: problem with lumion
Post by: arch_bd on March 29, 2011, 10:23:00 pm
No, never worked before,i installed and direct as i opened it show that notice
Hepl me PLease
Title: Re: problem with lumion
Post by: Ferry on March 29, 2011, 10:27:24 pm
You can see that Lumion is still open in your screenshot. If the driver crashes and you go back to Lumion the driver crashes again?
Title: Re: problem with lumion
Post by: arch_bd on March 29, 2011, 10:31:55 pm
ive change the screen resolution and the lumion aper like this.and after i put some scene it show the same problem>i can play video game and render in max sceene but this problem doesnt exist
Title: Re: problem with lumion
Post by: arch_bd on March 29, 2011, 10:39:47 pm
I need your help pls
Title: Re: problem with lumion
Post by: Remko on March 30, 2011, 10:12:25 am
Definitively a driver crash. It's really hard to solve a problem like this for us because this problem is probably specific for that particular 3D card. Most common solution is that NVIDIA fixes the bug in a later driver and the problem does not occur anymore. Is there anything specific you have to do before this crash occurs? Does it occur right at startup? Does it crash after loading one scene? We have seen one case of this before but it was on a laptop with NVIDIA Optimus. It occured right after you clicked one of the default scenes. Might this be the same problem?
Title: Re: problem with lumion
Post by: arch_bd on March 30, 2011, 11:23:24 am
Yes, i think its a driver crach but it happend "only with lumion".
I try the last update of nvidea drive but it happend again.
The lumion has a right startup but it crash after i load a scene.
Im stuck and i dont know waht to do?? i really need the staf help.
Tell me how to resolve this problem.pls im waiting
Title: Re: problem with lumion
Post by: Ferry on March 30, 2011, 12:02:23 pm
The best way is to solve it is use a 3d card that actually is going to run Lumion correctly. Like the 460 GTX (200 euro) or a 480 gtx or a 580 gtx.
Title: Re: problem with lumion
Post by: arch_bd on March 30, 2011, 12:50:19 pm
What kind of answerd. to buy something else....that was how to resolve a problem
Title: Re: problem with lumion
Post by: Remko on March 30, 2011, 04:21:27 pm
What kind of answerd. to buy something else....that was how to resolve a problem

I think Ferry is referring to the performance of the card not the crash. The crash is very specific to your system and we try everything to track down the driver issue and work around it. Apparently Lumion is doing something the driver never expected and we have to find out what that is.

Usually a problem like this is caused by something in the code that's not really necessarily wrong but it wasn't anticipated by the maker of the driver. Most cards have no problems at all and some suddenly crash.

It's not a crash that only occurs with Lumion of course. If another program hits the same bug it will crash the driver too. I have seen the crash after loading a scene before which is a good hint because it's similar to a bug we saw in an Optimus system.
Title: Re: problem with lumion
Post by: Remko on March 30, 2011, 04:34:46 pm
Maybe you can help us out by pinpointing the problem since we do not have access to your system:

If you go to the Lumion install folder you will find a ArchitectEdition\Classes\RenderEngine folder

in this folder is a file called "LandScape.cgr". When you delete it, Lumion will skip all landscape rendering.

The trick is to find out in what file the driver crashes. From earlier tests I found out that the quality level does not influence the bug so the error must either be in the landscape, sky or general render engine.

Please delete landscape.cgr and see if this fixes the problem.

Then delete sky.cgr and see if this fixes the problem.

Next, delete shadowmap.cgr and see what happens.

Finally delete tonemap.cgr and see what happens.

Note that each time you need to restart Lumion. You can't delete the file while Lumion is running because it is already loaded.

-thanks
Title: Re: problem with lumion
Post by: arch_bd on March 30, 2011, 11:27:22 pm
the problem is again.
Title: Re: problem with lumion
Post by: Remko on May 10, 2011, 04:42:09 pm
the problem is again.

Can you describe the problem more accurately?
Title: Re: problem with lumion
Post by: arch_bd on May 23, 2011, 11:46:22 pm
My problem seems to be more clearly explained and illustrated with relevant images. I believe and I think that is a problem of application Lumion. It has conflict with Nvidea Quadro FX 4500.The other application   3d max, maya, Acad, sketch up and used games so much better.
I need your help and attention to resolve my problem
Title: Re: problem with lumion
Post by: Remko on June 12, 2011, 12:52:14 pm
My problem seems to be more clearly explained and illustrated with relevant images. I believe and I think that is a problem of application Lumion. It has conflict with Nvidea Quadro FX 4500.The other application   3d max, maya, Acad, sketch up and used games so much better.
I need your help and attention to resolve my problem

We have a FX4500 in the office now and start testing soon to figure out the problem and fix it.
Title: Re: problem with lumion
Post by: allexarh on June 13, 2011, 03:01:53 pm
I have the exact same problem of driver crashing, but it occurs only when i try to render a movie or a photo, if the scene is big. I can't render a movie in high resolution or a photo that is bigger than 1920x1080. My video card is Nvidia GeForce 9600 GT, 512 mb.

P.S. I can't afford for now to buy a better video card. Any other ideas? Cheers!
Title: Re: problem with lumion
Post by: Gaieus on June 13, 2011, 03:38:44 pm
I can't render a movie in high resolution or a photo that is bigger than 1920x1080. My video card is Nvidia GeForce 9600 GT, 512 mb...
I have the same card just with 1gB of memory. Can that be an issue?
Title: Re: problem with lumion
Post by: Remko on June 14, 2011, 11:47:10 pm
64 bit or enabling low memory mode in the settings might offer some help. Let me know if that helps. 1 GB of gfx memory should be enough.
Title: Re: problem with lumion
Post by: arch_bd on June 15, 2011, 05:20:18 pm
Thank you Remko.
im waiting for the resolving problem
Title: Re: problem with lumion
Post by: jymmhie on June 21, 2011, 04:08:22 am
Hey, team...

Maybe I got the same problem, but not the landscape...
but the WATER MATERIAL...

Every time I click the water material / change the material, It's only become BLACK ...
I tried to reinstall it & got the same problem...

you can see at the picture... 8)


maybe LUMION team, can help me to resolve it, thank you very much ;)
Title: Re: problem with lumion
Post by: Morten on June 21, 2011, 10:19:23 am
Water is black in Lumion if you set the Image Quality level in the Settings menu to 1 star. Try setting it to 2 or more stars and let us know if that helps.
Title: Re: problem with lumion
Post by: arch_bd on June 21, 2011, 11:59:59 am
Hello Lumion Staff.
Did you have any good news or did you test and figure out the problem with FX 4500?
Im still waiting for resolving the problem.
Have a nice day
Title: Re: problem with lumion
Post by: Remko on June 22, 2011, 09:59:22 pm
We're focussing first now on general bug fixes for sp2 and after that we can focus on this specific case.
Title: Re: problem with lumion
Post by: arch_bd on June 22, 2011, 10:50:11 pm
This is simply a diversion on your way to this problem, which is software problem and not the graphics card, however, wish you all the best in the updating  the program with different graphics cards and to have a  commitment to accountability and dignity by staff technicians.
best regards
Title: Re: problem with lumion
Post by: arch_bd on July 07, 2011, 01:21:01 am
I congratulate you for achieving the new Ultimate Lumion SP2 since the first completed and tested, \
Now hope that my engagement with the Lumion driver crash that is yours and simultaneously will be viewed seriously and appropriate attention on your part to solve the problem caused by LUMION
Thanks
Title: Re: problem with lumion
Post by: RAD on July 07, 2011, 02:28:12 am
Hi arch_bd

How much memory does your FX 4500 have on it?  Less than 1 gig?
Less than 1 gig on board and Lumion will not do what you want it to.
Why fight it........Can't squeeze water from a rock.   :-D

I use the much cheaper GeForce 460.
 
Got rid of all my Quadros as they are no longer that special in my eyes at this point in time of the hardware race and they also would not work with Lumion.  

I am able to run all the programs you mentioned and more on an older 32-bit XP machine with only 2 gigs of on-board RAM with the GeForce 460 graphics card.  

I have the bottom of the hardware barrel for Lumion.

And it works lovely with the right card.   :)

Lumion recommends - NVidia 260GTX / ATI 5850 or faster.
Your Quadro simply might not cut it.  It is not a recommended card.  Why should it work?  
Has nothing to do with the software.

If you get a card they recommend to run their software it simply will work for you.

If you bought a new Volkswagen Beetle from the manufacturer and put 22" Rims on it then had problems with the wheel well clearance would you take it back to the dealership and tell them they built the wheel wells wrong,  even though they recommend using a specified tire size? - putting giant tires on this little car is not recommended therefore they would not help you out (without charging you even more for addressing a specific problem for a specific customer.)

Hope this helps a little   :D
  
Title: Re: problem with lumion
Post by: arch_bd on July 07, 2011, 10:02:27 pm
It seems somewhat scattered Lumion staff attorney in its network,
it is ridiculous and ironic (required whenever a problem solution, points gets down),
you have good control of the Lumion users and treat as come for all.
No use to deal with you CRhoades because you're only competent and hardworking as tire manufacturer and rock fraction worker.
Waiting a response from Lumion  staff  and not by dilettantes
Title: Re: problem with lumion
Post by: RAD on July 08, 2011, 05:32:03 am
dil·et·tante

noun /ˌdiliˈtänt/  /-ˈtäntē/ 
dilettantes, plural; dilettanti, plural

    A person who cultivates an area of interest, such as the arts, without real commitment or knowledge
        - a dilettante approach to science

    A person with an amateur interest in the arts

    dabbler: an amateur who engages in an activity without serious intentions and who pretends to have knowledge showing frivolous or superficial interest; amateurish; "his dilettantish efforts at painting"

    An amateur, someone who dabbles in a field out of casual interest rather than as a profession or serious interest;

-----------------------------------------------------------------------------------------------------------------------

Thanks for the most damning type of insult.  First time I have ever been called that.    :D
I was just trying to help you out.  So have a lot of other people.
I meant no insult.

Can we see a link to your built work?  Website?
 
Yes I am also capable of changing my tires and working on my car.
Title: Re: problem with lumion
Post by: arch_bd on July 08, 2011, 08:10:00 am
Your comparisons for dilettantes are nothing learned that a proof that you continue to behave as such.
I need a expert and not tire technical and theorist who defends science not being such.
The future of science is in your hands :+, how bad for this science that is in your hands :D
Title: Re: problem with lumion
Post by: RAD on July 08, 2011, 09:02:11 am
Curious... sir  arch_bd

What country?
Ποια χώρα;
Dans quel pays?
Que país?
Đất nước?
                                                                                                      کدام کشور؟ ?
Шта земљи?
क्या देश में?    
Beth wlad?
Watter land?


An expert review that compares your card with other cards.

http://www.videocardbenchmark.net/gpu.php?gpu=Quadro+FX+4500 (http://www.videocardbenchmark.net/gpu.php?gpu=Quadro+FX+4500)


G3D mark Relative to Top 10 Common Videocards
- Higher results represent better performance
GeForce GTX 580   3,862
GeForce GTX 570   3,565
GeForce GTX 480   3,530
GeForce GTX 470   2,966
GeForce GTX 560 Ti   2,959
Radeon HD 6870   2,841
Radeon HD 6850   2,839
Radeon HD 5870   2,716
Radeon HD 5850   2,501
GeForce GTX 460   2,353
GeForce GTX 285   2,063
Quadro FX 4500           508            (your card)
Copyright Passmark 2010   

Videocard Value (G3D Mark / $Price )
- Higher results represent better value
Radeon HD 6850   16.70
Radeon HD 6870   16.24
GeForce GTX 460   15.69
GeForce GTX 560 Ti   13.15
GeForce GTX 470   12.11
GeForce GTX 480   11.77
GeForce GTX 285   11.46
GeForce GTX 570   11.14
Radeon HD 5850   10.64
GeForce GTX 580   8.05
Radeon HD 5870   3.62
Quadro FX 4500           0.00            (your card)
Copyright Passmark 2010
Title: Re: problem with lumion
Post by: white_ron on September 08, 2011, 02:31:40 am
I have the same driver error on Intel HD 3000 card,and when i delete the 'sky.cgr' file,the program starts,but u can't see any object there...How to fix this??Please help!Thanks!
Title: Re: problem with lumion
Post by: Morten on September 12, 2011, 03:31:40 pm
The Intel HD 3000 is unfortunately not a good choice for Lumion:

Excerpt from Notebookcheck's review:
http://www.notebookcheck.net/Intel-HD-Graphics-3000.37948.0.html (http://www.notebookcheck.net/Intel-HD-Graphics-3000.37948.0.html)

"Our performance tests with the high clocked mainstream version of the HD Graphics 3000 in quad-core processors showed a performance level on par with the current entry level generations from NVIDIA (e.g. GeForce 310M) and AMD (HD 5450)."

To put this perspective, if you try to run the latest version of Lumion on a GeForce 320M (with just 256MB ram) the graphics card driver usually crashes when you try to render movies.
Title: Re: problem with lumion
Post by: Remko on September 13, 2011, 12:02:56 pm
Lumion is pretty much designed tho harness the power of the GPU. With a weak GPU this does not really work. We advise you to use a Geforce 8800 GTX with 512MB minimum. Faster is always better.
Title: Re: problem with lumion
Post by: crprogs on October 09, 2011, 09:53:53 pm
[RESOLVED - SEE BELOW]
The same problem with program (latest with SP2) crash (videoadaptor stops working) with a further system crash (blue screen).
win7 x64 NVidia GeForce GT555M 2 GB + NVidia Optimus  (Intel HD - the 2nd graphic card)
8 GB RAM
Crashes after i choose one of the terrain samples.
It's really pity that such a good program has so specific hardware restrictions.
Hope for solving the problem...
Title: Re: problem with lumion
Post by: RAD on October 09, 2011, 10:33:45 pm
Lumion exists within a specific hardware [SPACE] - cutting edge   8)  |  so of course  |   :)

Lumion likes hardware power. 2004watts will do it.
I have a blower like this on my Graphics Card.
2004hp Horse Power 4x4 Drag Truck at The Good Times 4x4 Event June 7th 2009 (http://www.youtube.com/watch?v=BQD-eLWLMO4#)
Title: Re: problem with lumion
Post by: Morten on October 10, 2011, 11:42:57 am
The same problem with program (latest with SP2) crash (videoadaptor stops working) with a further system crash (blue screen). win7 x64 NVidia GeForce GT555M 2 GB + NVidia Optimus  (Intel HD - the 2nd graphic card) 8 GB RAM
Hi crprogs, as you probably know, Nvidia Optimus will switch to the Intel HD card whenever the Nvidia GPU isn't needed. As far as I know, the Optimus technology relies on a list of popular games and 3D programs to determine if a given program requires the Intel HD card or the Nvidia card. Lumion is not on that list. And even AutoDesk programs were not on the list some time ago (not sure if this has been fixed), so the Intel HD card was used by default when people were using AutoCAD etc.

The 2D menus in Lumion obviously don't require much from the graphics card, so I'm guessing Optimus uses the Intel HD card once you've started Lumion, but it doesn't switch to the GT555 after the scene has finished loading. The result is GPU overload on the Intel HD card and a severe crash, since the Intel HD card was never designed for Lumion.

1) Have you already downloaded and installed the latest Nvidia and Optimus drivers (This is required for the next step to work)?

2) Have you already added Lumion to the list of applications in the Nvidia control panel  -> Manage 3D settings, and have you set the "preferred graphics processor" to "High-performance Nvidia Processor"?

By the way, the GT555M isn't particular fast, so your mileage may vary in Lumion :)
http://www.videocardbenchmark.net/gpu.php?gpu=GeForce+GT+555M (http://www.videocardbenchmark.net/gpu.php?gpu=GeForce+GT+555M)
Title: Re: problem with lumion
Post by: Gaieus on October 10, 2011, 11:46:17 am
Exactly the same problem occurred to a SketchUp user over the Google Help Forums today. Although my system is Hungarian, you can see that I suggested him the same:

http://www.google.com/support/forum/p/sketchup/thread?tid=6ff73ff858f20390&hl=en (http://www.google.com/support/forum/p/sketchup/thread?tid=6ff73ff858f20390&hl=en)
Title: Re: problem with lumion
Post by: crprogs on October 10, 2011, 11:48:21 am
For NVidia Optimus computers with 2 graphic cards i have already found a decision that helped me to avoid program crash.
In the NVidia control panel in the 3D settings section ->program settings
add lumionfree.exe and choose  NVidia card as a preferred graphic processor for it.

PS: thanks anyway :)
Title: Re: problem with lumion
Post by: Morten on October 10, 2011, 11:49:39 am
Thanks Gaieus, your explanation is much more thorough - I didn't know you had to adjust these settings as an Administrator for example :)

It's probably also easier to set it to the Nvidia card in Global Settings as you suggest.
Title: Re: problem with lumion
Post by: Morten on October 10, 2011, 11:50:31 am
In the NVidia control panel in the 3D settings section ->program settings
add lumionfree.exe and choose  NVidia card as a preferred graphic processor for it.

Good to hear that, cgprogs.

How is the performance in Lumion?
Title: Re: problem with lumion
Post by: Gaieus on October 10, 2011, 12:04:54 pm
I am not sure about the admin rights - I only suspect as since Vista, all Windows systems seem to be rather "anal" about this. :)

I have set everything needed to performance preferred (and to nVidia) in the global settings and will only experiment with Intel based settings exceptionally. I wonder for instance that if I set Lumion (not yet installed on that machine) and run it on nVidia, what happens if I browse the internet with Chrome using the integrated chipset in the meanwhile (since Lumion does not run in the background on the same card).

I am testing SketchUp on that new machine ATM however... ;)
Title: Re: problem with lumion
Post by: crprogs on October 10, 2011, 12:10:29 pm
Good to hear that, cgprogs.

How is the performance in Lumion?
In 1920x1080 res. with max settings not quite smooth, but for scene editing it's more than enough (tested on existing examples).
Title: Re: problem with lumion
Post by: Morten on October 10, 2011, 12:41:10 pm
In 1920x1080 res. with max settings not quite smooth, but for scene editing it's more than enough (tested on existing examples).

Thanks for letting us know :)
Title: Re: problem with lumion
Post by: Morten on October 10, 2011, 12:42:37 pm
I wonder for instance that if I set Lumion (not yet installed on that machine) and run it on nVidia, what happens if I browse the internet with Chrome using the integrated chipset in the meanwhile (since Lumion does not run in the background on the same card).

Hmm yes, it's probably best to save *everything* before experimenting with that :)
Title: Re: problem with lumion
Post by: Gaieus on October 10, 2011, 02:36:41 pm
Haha. I would definitely not play around with my most laborious scenes this way. Also, it does not take long to switch to another computer until Lumion finishes on one (unless my wife is watching videos on it while ironing) ::)

It's merely for my curiosity (and that I have read questions about this but this is the first time I have a computer with two video cards)
Title: Re: problem with lumion
Post by: Morten on October 10, 2011, 03:14:18 pm
I'm guessing we'll see more and more dual-card PCs in the future. Did you already test Lumion on this PC? If so, what's the brand/model called and which graphics cards did it ship with?
Title: Re: problem with lumion
Post by: Gaieus on October 11, 2011, 02:29:17 pm
It's an Acer Aspire 5951G with an i5 procesor (2.3 Ghz) a Nvidia Geforce 540M (1Gb), 4Gb RAM and a 64 bit Windows 7 Home Premium. I know I could use some more RAM...

No, I haven't tested Lumion yet but I am certainly curious.

I have Tested SketchUp and Thea on it and it rocks with those programs.
Title: Re: problem with lumion
Post by: Morten on October 11, 2011, 03:18:09 pm
Sounds like a pretty cool notebook - let us know what the framerates are like if you get a chance to install Lumion on it in the future :)
Title: Re: problem with lumion
Post by: Gaieus on October 12, 2011, 12:30:51 pm
I'll definitely will - I am just using it to test other software now and do not know where I end up with it. :D
Title: Re: problem with lumion
Post by: aries. on November 09, 2011, 09:27:26 am
oh i'm having the same problem here
i'm using notebook i5 2,4 GHz, 8 GB RAM, Nvidia GeForce GT 540M 2GB + intel HD grapchis (optimus tech)
and yes i already changed the Nvidia to the high-performance NVIDIA processor and added Lumion to customize program but stil the lumion didn't work  :(
could anyone help me please?
Title: Re: problem with lumion
Post by: Morten on November 09, 2011, 10:19:55 am
Hi Aries, did you also install the latest Nvidia driver?

It won't work if you're using an older driver:
http://lumion3d.com/forum/index.php?topic=943.msg12748#msg12748 (http://lumion3d.com/forum/index.php?topic=943.msg12748#msg12748)
Title: Re: problem with lumion
Post by: aries. on November 10, 2011, 09:05:11 am
hi morten thx for helping!
yes i did update the NVIDIA, and change window to basic window and it's working perfectly!
thx again morten :)
Title: Re: problem with lumion
Post by: Morten on November 10, 2011, 10:54:17 am
Good to hear that.
Title: Re: problem with lumion
Post by: bozans on December 05, 2011, 09:13:11 pm
Same problem here. Notebook Dell Inspirion n5110 (i3) with Intel HD 3000 graphics, after Lumion starts fine it crashes when I choose a scene. On my desktop computer (AMD Phenom II, ATI HD4550) it loads fine and after it works slow, of course, but it works. I'm not expecting great performance on laptop either, but why doesn't it work as well? Is it some compatibility issue?
Title: Re: problem with lumion
Post by: Morten on December 06, 2011, 02:34:03 pm
Your ATI Radeon HD 4550 gets 353 PassMark points:
http://www.videocardbenchmark.net/gpu.php?gpu=Radeon+HD+4550 (http://www.videocardbenchmark.net/gpu.php?gpu=Radeon+HD+4550)

I'm not sure how this compares to your Intel HD 3000 (and you didn't mention if it has a secondary (faster) graphics card which is controlled by Optimus).

For simple scenes, you can get by with a card that has about 1,500 PassMark points. I say 1,500 to be on the safe side - it really depends on your expectations. Gaieus uses an Nvidia GTX 9800 for example, and he's reasonably happy with the performance, even though it "only" has 1095 PassMark points:
http://www.videocardbenchmark.net/high_end_gpus.html (http://www.videocardbenchmark.net/high_end_gpus.html)

If you want to use Lumion for more complex scenes, you'll need a card with say, at least 2,500 PassMark points (avoid Quadro and FirePro cards).

And very complex scenes would benefit from a card with at least 3,000 PassMark points.

Performance depends very much on the resolution though. If you're only ever going to use Lumion at the native screen resolution of your laptop (for example 1366x768) you will not need as powerful a graphics card as if you were to connect it to an external monitor with a resolution of 1920x1080.
Title: Re: problem with lumion
Post by: puchy on November 07, 2012, 04:27:30 am
Lumion 2.5, when a landscape by not running, keeps flashing (black and blue screen) with my laptop or that LUnion work with my laptop, is ASUS K53E 64bits, RATING: 4.4. Processor (Intel (R) Core (TM) i5-2410M 2.30GHz [email protected], installet memory (RAM): (4.00GB) and 3.78 usable, has (chip type: intel (R) HD graphics family, DCA type: internal, string adapter: Intel (R) Graphics 3000, BIOS Information: Intel Video BIOS Total available graphics memory: 1760MB, Dedicated video memory: 192MB, system video memory: 0, shared system memory: 1568MB, please help me I have my design delivery ....
Title: Re: problem with lumion
Post by: Morten on November 07, 2012, 11:24:13 am
Hi puchy, the graphics card on this laptop (Integrated Intel® HD 3000) does not meet the minimum requirements for Lumion:
http://lumion3d.com/forum/f-a-q/lumion-2-minimum-hardware-requirements/ (http://lumion3d.com/forum/f-a-q/lumion-2-minimum-hardware-requirements/)
http://www.videocardbenchmark.net/gpu.php?gpu=Intel+HD+3000&id=26 (http://www.videocardbenchmark.net/gpu.php?gpu=Intel+HD+3000&id=26)
Title: problem with lumion
Post by: sonnyhoang2001 on January 29, 2013, 09:42:46 pm
Hello Lumion Staff and forum User,
I have problem to opening lumion 3.0.2. The Error is "No internet connection found or unable to connect to the server" But my internet connection is working fine. Please help me how to fix it. thank you in advance.

***Is the image button working? I've tried to insert some imges to show the error. But the image button did not work at all.

Sonny,
Title: Re: problem with lumion
Post by: Arthur on January 30, 2013, 09:19:48 am
Register your license in 'Account Settings' and go to the licensed section. You will find a checklist to solve the problem.
Title: Re: problem with lumion
Post by: fidelio on March 02, 2013, 07:58:20 am
Hi, i need some help.

Just installed Lumion Free just to test it.
The thing is that I had that blue screen problem on an Asus K52jc.

The screen went off when I opened Lumion for the first time. Seconds laters on again (I think in this moment the PC switched from integrated Intel to Nvidia card). Then off again and finally the blue screen.

Thing is, when I reboot Windows (the only alternative I had) the monitor came with VGA resolution. After this, Windows updates my Intel driver, boot again and now it´s runing fine.

But the Nvidia card no longer exist in device manager.

When I try to install Nvidia driver from Asus website, can´t do it because it reads my graphic card (hardware) is not in my PC.

So... did I just fry my graphic card?

(I´m running Autocad and 3dMax in perfect conditions, so I suppose my motherboard is fine)

Thanks in advance.

Cheers.


**EDIT**
I updated the BIOS and now the Nvidia card appears in device manager.
I guess I need to buy a new PC in order to run lumion properly.
Title: Re: problem with lumion
Post by: Morten on March 04, 2013, 12:36:41 pm
Hi fidelio, please read this FAQ post (http://lumion3d.com/forum/f-a-q/crashdriver-crashblue-screen-on-laptops/) and this one (http://lumion3d.com/forum/f-a-q/lumion-2-minimum-hardware-requirements/).
Title: Re: problem with lumion
Post by: mohitme3 on April 16, 2013, 08:21:50 am

oh i'm having the same problem here
i'm using notebook i5 2,4 GHz, 8 GB RAM, Nvidia GeForce GT 540M 2GB + intel HD grapchis
and yes i already changed the Nvidia to the high-performance NVIDIA processor and added Lumion to customize program but stil the lumion didn't work  :(
could anyone help me please?
it shows the blue screen
if i have to update driver plss send the link .. i have updated the driver once still..
plss help out
Title: Re: problem with lumion
Post by: mohitme3 on April 16, 2013, 08:27:29 am
i'm using notebook i7, 8 GB RAM, Nvidia GeForce GT 540M 2GB + intel HD grapchis (optimus tech)
and yes i already changed the Nvidia to the high-performance NVIDIA processor and added Lumion to customize program but stil the lumion didn't work 

plss help out
i have tried instaling updated driver too ...
still send me the link of driver... i ll try again plss help out
Title: Re: problem with lumion
Post by: peterm on April 16, 2013, 12:50:16 pm
Hi mohitme3

You have done all the right things so far, including getting the latest drivers and setting the NVIDIA card to run Lumion.

Your GPU is a GT 540M, and unfortunately only has a passmark of 717 which is well below minimum recommendations for use with Lumion.  It is unlikely Lumion will operate unless you are able to upgrade your card to one that meets Lumion requirements.  

Please see: LUMION 3: Minimum hardware requirements (http://lumion3d.com/forum/f-a-q/lumion-2-minimum-hardware-requirements/) and the Passmark site (http://www.videocardbenchmark.net/mid_range_gpus.html), your card is about 9th down the list in mid-range cards.
Title: Re: problem with lumion
Post by: noah.pearson on May 06, 2013, 05:35:04 pm
I have a dell laptop with a intel hd card and a nvidea k2000. i have changed the setting so lumion should be using the k2000 but when i run the benchmark it still shows the intel card. I have also changed the settings so that everything is run with the k2000. Is lumion just not showing the correct card when I run the benchmark or is there something going on with my drivers/nvidea card. I have also tested with a few nvidea drivers.
Title: Re: problem with lumion
Post by: Daman-Lechtenberger,PC on May 06, 2013, 09:34:19 pm
I have a dell laptop with a intel hd card and a nvidea k2000. i have changed the setting so lumion should be using the k2000 but when i run the benchmark it still shows the intel card. I have also changed the settings so that everything is run with the k2000. Is lumion just not showing the correct card when I run the benchmark or is there something going on with my drivers/nvidea card. I have also tested with a few nvidea drivers.


My Laptop does the same thing, Its just something in the benchmark that doesn't see the card.
Title: Re: problem with lumion
Post by: peterm on May 07, 2013, 02:10:48 am
Yes, its actually the system information collected by the benchmark from DirectX diagnosis. 

DX does not see that there's a switch and that the on-board graphics is still the prime GPU, which it is.  NVIDIA Optimus (via Control Panel) simply switches GPU's as needed based on application being called.
Title: Re: problem with lumion
Post by: whanoura on July 02, 2014, 08:32:43 pm
i tried to change the settings from the Nvidia control panel but nothing changed , its the same with the intel built in graphics card  ???
Title: Re: problem with lumion
Post by: peterm on July 03, 2014, 02:22:07 am
Are you saying that you were not able to assign Lumion to the NVIDIA dedicated graphics card?  Or that the Benchmark and DX reports continued to show the graphics as being the on-board Intel graphics?

If the former, then you need to make sure in Step 2 in the NVIDIA Control Panel you select the Preferred Graphics Processor and Apply. (see pic)
Title: Re: problem with lumion
Post by: falzahrani on January 09, 2015, 01:54:27 pm
when i open lumion 4.2 the screen be black like the attach photo 1 what is the problems and how i can solve ?

laptop Characteristics in photo 2 
Title: Re: problem with lumion
Post by: Morten on January 09, 2015, 02:10:12 pm
Hi falzahrani, please enter your Lumion 4 license on your forum profile page (http://forum.lumion3d.com/index.php?action=profile;area=forumprofile).