Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: KAITX on April 10, 2013, 03:14:25 pm

Title: LUMION VIEWER
Post by: KAITX on April 10, 2013, 03:14:25 pm
Where can I download the Lumion Viewer? I downloaded 3.1.1, and can't find it anywhere. Thanks.
Title: Re: LUMION VIEWER
Post by: Morten on April 10, 2013, 03:42:29 pm
Hi KAITX, please search for 'Viewer' in the 3.1.1 email.
Title: Re: LUMION VIEWER
Post by: KAITX on April 10, 2013, 08:00:09 pm
I looked in the email again, still couldn't find it. Can you resend the email? Thanks.
Title: Re: LUMION VIEWER
Post by: Morten on April 10, 2013, 08:14:50 pm
Apologies, I didn't notice that you had Lumion and not Lumion Pro.

Lumion Pro is required for exporting the LS3 files that can be opened in the Lumion Viewer. That's why there was no link in your email.

Please contact support [at] act-3d.com to inquire about your options for downloading the Lumion Viewer.
Title: Re: LUMION VIEWER
Post by: Wendelld on May 05, 2013, 06:23:51 pm
Apologies, I didn't notice that you had Lumion and not Lumion Pro.

Lumion Pro is required for exporting the LS3 files that can be opened in the Lumion Viewer. That's why there was no link in your email.

Please contact support [at] act-3d.com to inquire about your options for downloading the Lumion Viewer.

Hi Morten, I managed to have the IT gave the saved email with the license key but I can not see the link for the viewer on that email. Will it be on the link to download Lumion?
Title: Re: LUMION VIEWER
Post by: Wendelld on May 05, 2013, 06:37:38 pm
I have emailed you and Arthur also regarding this using the Support email address.
Title: Re: LUMION VIEWER
Post by: peterm on May 06, 2013, 08:14:41 am
Hi Wendelld
 
The Lumion Viewer was only released at version 3.1 and the following updates to v3.1.

I have attached a sample of the email sent to Pro users showing where the link can be located on the email for the Viewer.
Title: Re: LUMION VIEWER
Post by: Wendelld on May 06, 2013, 08:50:48 pm
Hi Wendelld
 
The Lumion Viewer was only released at version 3.1 and the following updates to v3.1.

I have attached a sample of the email sent to Pro users showing where the link can be located on the email for the Viewer.

Thanks Peter, Patricia already emailed me the link. We have 3.1.2 Pro, that link was not on the first email that we received (see screenshot). I think because we bought it from a reseller here in the UAE.
Title: Re: LUMION VIEWER
Post by: peterm on May 07, 2013, 01:56:21 am
Thanks Peter, Patricia already emailed me the link.

Great.

I think from your image of the email the lack of link is due to the email relating to Lumion Pro v3.0 (rather than 3.1) either copied or forwarded, as the link details were the same for the updates.  

See how my image specifies 3.1 but yours is for 3.0 re "Additional Details
The installer is specific for your Lumion 3.0 license.".  (practising my Sherlock Holmes with magnifying glass evidence gathering   :-D  ::))
Title: Re: LUMION VIEWER
Post by: Tim M. on May 08, 2013, 01:17:32 pm
Peter,

My company purchased Lumion Pro yesterday and I also can not find the Lumion Viewer link in the
"Getting Started with Lumion" email.  Version 3.1.2 was installed though.  Our email looks the same as Wendelld's did, just a link "Click here to download Lumion". How do we go about getting the viewer.

Thanks.
Title: Re: LUMION VIEWER
Post by: peterm on May 08, 2013, 01:36:08 pm
Hi tmohrbach

Did you also purchase through a reseller?
Title: Re: LUMION VIEWER
Post by: Tim M. on May 08, 2013, 02:03:40 pm
Peter,

Just checked with my boss.  He purchased directly through lumion3d.com


          Get ready to download Lumion.          
    
       Dear Lumion customer,

Below you can find your license key and activation code:
Product name   License key    Seats   Activation code
Lumion 3 Professional Edition   -LUM3PRO   1   

Installing Lumion
The following link allows you to install Lumion on your computer.
The download manager will ask you for an activation code.
This code is listed above.

Click here to download Lumion
Upgrade your forum account
When you link your license code to your forum account you get access to extra topics and you get an optional icon next to your name. Go To Lumion User Profile Page
Additional Details
•   The installer is specific for your Lumion 3.0 license.
•   You can copy the Lumion installer to other computers or your network drive.
•   You may install Lumion on multiple machines.
•   When you start Lumion your license is flagged as in use.
•   When you quit Lumion your license is flagged as free
•   You need an internet connection in order to run Lumion
If you need any help, click here for support options.
    
       Act-3D B.V. | Schipholweg 11F, 2316XB
This message was sent from an unmonitored e-mail address. Please do not reply to this message.       
       
   
Title: Re: LUMION VIEWER
Post by: peterm on May 08, 2013, 02:35:26 pm
Hi Tim

Many thanks.  I'll pass these on to the office for them to have a look at the email messages being sent.

And have asked sales to send you the link.
Title: Re: LUMION VIEWER
Post by: Tim M. on May 08, 2013, 02:41:16 pm
Thanks Peter, we really appreciate it.
Title: Re: LUMION VIEWER
Post by: Arthur on May 08, 2013, 07:35:37 pm
Hi Tim, I sent you a PM.

Arthur
Title: Re: LUMION VIEWER
Post by: gmaps on May 16, 2013, 06:02:53 am
Hi Tim,

I am facing the same problem. Bought 3.1 directly from this website but the email did not indicate where to download the viewer.

Please confirm.

Thank you.

Regards,
Velu
Title: Re: LUMION VIEWER
Post by: peterm on May 16, 2013, 07:42:21 am
Hi Velu

Welcome to Lumion.

I have forwarded your enquiry to Arthur and he will email or PM as needed.

In meantime, can you register your license details with your forum account so that you can also get access to the Commercial (Licensed) Users section of the forum.
Title: Re: LUMION VIEWER
Post by: gmaps on May 16, 2013, 07:43:26 am
Hi,

Can you please advise how register my version of Lumion?

Thank you.
Title: Re: LUMION VIEWER
Post by: peterm on May 16, 2013, 07:58:48 am
The link is in the email "Getting started with Lumion", otherwise:

Click on Account (second level of menus top of this screen) or go to Support (http://lumion3d.com/support/) and click on the link View Account.
 
Enter your license key from your email in to the box for the Lumion License 3 Keys, after Profile Settings.  Click the Add button to update the database.

Also, please select an icon (Lumion 3 product identifier), but this is optional, but it helps other users of the forum know a little about what version you are using.

HTH.
Title: Re: LUMION VIEWER
Post by: gmaps on May 16, 2013, 08:59:26 am
Hi,

I have completed the registration as instructed.
Title: Re: LUMION VIEWER
Post by: Arthur on May 16, 2013, 10:14:04 am
I just sent you a PM
Title: Re: LUMION VIEWER
Post by: gmaps on May 16, 2013, 10:18:17 am
Thank you. Downloading viewer now.
Title: Re: LUMION VIEWER
Post by: peterm on May 16, 2013, 10:35:53 am
I have completed the registration as instructed.

Wonderful, welcome to the wider Lumion Community (Commercial and Guest)  :)