Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: John Hemlak on February 18, 2015, 02:56:36 pm

Title: corrupted file
Post by: John Hemlak on February 18, 2015, 02:56:36 pm
hi
i face something i want you to help me in
when i install lumion message appears saying this file (Man_Caucasian_0010_Idle.cgr) is corrupted i donot know how ????
my pc requirments are :
nvidia geforce gtx 550 ti
processor core i7
8gb ram

however when i installed lumion on another pc with very low requirments it installed and opened so can u help meeeee  thx .
Title: Re: corrupted file
Post by: Morten on February 18, 2015, 03:00:53 pm
Hi John Hemlak, which version of Lumion are you using?
Title: Re: corrupted file
Post by: John Hemlak on February 18, 2015, 03:02:54 pm
lumion 3.2
Title: Re: corrupted file
Post by: John Hemlak on February 18, 2015, 03:30:18 pm
can anyone answer me please ?
Title: Re: corrupted file
Post by: Morten on February 18, 2015, 03:31:50 pm
Hello again,

A) The installation files are either corrupted (unlikely since they worked on the other PC). Solution: Re-download the installation files and install Lumion again.

or

B) Your anti-virus software is preventing Lumion from installing all files. Solution: Turn off your anti-virus software and install Lumion again (Right-click on the installer executable file and choose "Run as administrator").

or

C) Your hardrive is corrupted. Solution: Click here (http://windows.microsoft.com/en-gb/windows-vista/check-your-hard-disk-for-errors).
Title: Re: corrupted file
Post by: John Hemlak on February 18, 2015, 03:41:36 pm
ok thank you i will check these points