Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: artedesenyo on December 08, 2014, 07:03:54 pm

Title: Help need to learn LUMION for work and version 3.2.1 have shader model 3 problem
Post by: artedesenyo on December 08, 2014, 07:03:54 pm
PC i use is intel i7 920
VC is Nvidia GTX 680
i passed all benchmarks even CUDA and performance test scored 4280.....
nvidia says the problem is within the software... ???

Title: Re: Help need to learn LUMION for work and version 3.2.1 have shader model 3 problem
Post by: peterm on December 08, 2014, 11:22:32 pm
Hi artedesenyo

Was that the Passmark Performance test giving you 4280?

Shader 3 problems indicates either incorrect/old graphics card drivers or an issue with the hardware.  All the software does is require and then make use of shader 3 running on the card.

1.  What is the driver version?
2.  Run GPU-Z (http://www.techpowerup.com/gpuz/) and GPU-Z attach a screencapture of the Graphics Card Tab results.
3.  Also, attach a screencapture of the Lumion Benchmark report.
Title: Re: Help need to learn LUMION for work and version 3.2.1 have shader model 3 problem
Post by: artedesenyo on December 09, 2014, 05:52:56 am
GPU-Z
driver version from dxdiag is 9.18.13.4475
https://www.dropbox.com/s/n1cfjd1gqt40bcc/macpc.gif?dl=0
https://www.dropbox.com/s/5z2en4x9qyxqg49/macpc%20lumion%20benchmark.gif?dl=0

perfonmance test 8.0 overall results 2700.2
- 3d graphics mark = 5649
- graphics 3d - dirtectx 9 simple = 387.9
- graphics 3d - d9 complex = 109.8
- g3d dx10 = 66
- g3d dx11 = 128.7
- g3d direct compute = 2777

lumion benchmark also needs shader model 3....  ???
Title: Re: Help need to learn LUMION for work and version 3.2.1 have shader model 3 problem
Post by: peterm on December 09, 2014, 09:22:23 am
Hi

Thanks for those details.

GPU and driver looks OK, and Performance test is comparable for the total 3D score.

It may be that DirectX 9 components (that provide Shader Model 3 support) are missing from the Windows installation or have been overwritten with incorrect versions etc.

Try installing the DirectX9 runtimes from Microsoft, reboot and see if that helps.  DirectX 9.0c End-User Runtime (http://www.microsoft.com/en-nz/download/details.aspx?id=34429).
Title: Re: Help need to learn LUMION for work and version 3.2.1 have shader model 3 problem
Post by: artedesenyo on December 09, 2014, 02:54:35 pm
doesnt work.. still the same... maybe because the directx 9.0c does not support windows 7 64.... :'(
Title: Re: Help need to learn LUMION for work and version 3.2.1 have shader model 3 problem
Post by: artedesenyo on December 09, 2014, 03:13:39 pm
im beginning to think this PC is cursed!
Title: Re: Help need to learn LUMION for work and version 3.2.1 have shader model 3 problem
Post by: Morten on December 09, 2014, 03:16:34 pm
Uninstall your Nvidia drivers completely and re-install them again.
Title: Re: Help need to learn LUMION for work and version 3.2.1 have shader model 3 problem
Post by: artedesenyo on December 09, 2014, 03:30:47 pm
i cannot uninstall.... it says the specified module cannot be found.... should install it?
Title: Re: Help need to learn LUMION for work and version 3.2.1 have shader model 3 problem
Post by: Morten on December 09, 2014, 03:38:08 pm
That seems to suggest that the driver software is corrupted or not installed properly.

As this is unrelated to Lumion, you will have to ask Nvidia how to resolve this problem.

Try to type in the error message on Google (https://www.google.co.uk/search?q=nvidia+uninstall+the+specified+module+could+not+be+found&ie=utf-8&oe=utf-8&gws_rd=cr&ei=4giHVNLdGcP5Usu4gsgK) to see what it brings up.
Title: Re: Help need to learn LUMION for work and version 3.2.1 have shader model 3 problem
Post by: artedesenyo on December 09, 2014, 04:06:38 pm
thanks morten... nvidia has ask me to download this software that can cleanly uninstall graphic drivers..... called DDU  http://www.wagnardmobile.com/DDU/info.html . im downloading the nvidia driver....... hope this works. fongers crossed  ;)
Title: Re: Help need to learn LUMION for work and version 3.2.1 have shader model 3 problem
Post by: artedesenyo on December 09, 2014, 05:32:58 pm
still not working... i uninstalled lumion already..... guess its hopeless....  :'(
Title: Re: Help need to learn LUMION for work and version 3.2.1 have shader model 3 problem
Post by: Morten on December 09, 2014, 06:47:47 pm
We have had two reports related to the Shader Model error in 6 years.

Both times, the problem was due to Nvidia drivers that were not installed correctly, and Lumion worked fine again once the drivers had been re-installed.

If that didn't resolve it in your case I am unfortunately out of ideas... :(
Title: Re: Help need to learn LUMION for work and version 3.2.1 have shader model 3 problem
Post by: peterm on December 10, 2014, 12:53:19 am
Hi

Hmmm,  there's one option left.  No guarantee, as the problem may still be a GPU hardware issue in the cores. 

We have had a couple of users where driver updates and installs did not resolve things.  However, a re-install of Windows, and then drivers and software worked.  The options are for either just a Windows reinstall, or a complete and clean re-format and install of Windows.  Of course that requires a reinstall of everything so will take a bit of time.

Don't forget to fully backup any data on the system before proceeding.