Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: saber1988 on December 19, 2012, 07:04:07 am

Title: Lumion 3.0.1 - General connection failure - please try again!
Post by: saber1988 on December 19, 2012, 07:04:07 am
Always show this problem when I start Lumion, can't do anything expect close it.
Can anyone tell me what happend?
Title: Re: Lumion 3.0.1 - General connection failure - please try again!
Post by: Arthur on December 19, 2012, 07:17:43 am
Please follow the checklist here http://lumion3d.com/forum/f-a-q/lumion-2-error-connecting/ (http://lumion3d.com/forum/f-a-q/lumion-2-error-connecting/)
Title: Re: Lumion 3.0.1 - General connection failure - please try again!
Post by: ChLo0oex on April 16, 2013, 11:55:56 pm
i cannot open the link that u posted and i am having the same probelm ! can u please help??
Title: Re: Lumion 3.0.1 - General connection failure - please try again!
Post by: peterm on April 17, 2013, 03:04:35 am
Hi ChLo0oex

What version are you trying to run?
Title: Re: Lumion 3.0.1 - General connection failure - please try again!
Post by: Morten on April 17, 2013, 01:10:23 pm
(Try to click on Arthur's link again)
Title: Re: Lumion 3.0.1 - General connection failure - please try again!
Post by: ChLo0oex on April 18, 2013, 02:07:36 pm
Its the 3.0.1 and im a bit desperate for help as a deadline is coming up :( it just says the general connection failure and doesnt load :/
Title: Re: Lumion 3.0.1 - General connection failure - please try again!
Post by: peterm on April 18, 2013, 02:47:48 pm
Hi ChLo0oex,

This is just a routine check as you do not seem to have any Lumion license(s) attached to your forum account.  Alternatively you might be using a Free version of Lumion.

If you have a license or are working for a company with a valid license, I'd be grateful if you could forward the license or the company name/email address to info [at] act-3d.com, so we can verify that everything is in order. 

It is recommended  that licensed users of earlier version 3's upgrade; emails have been sent to licensed users regarding those updates.

Thanks in advance.

TIP: If you are working for a company, you can use 1 license key for multiple staff members, as a way to get full access to the forum.  You get access to the Commercial Users Forum section, and we aim to provide faster support to users in that section.

All that you need to do is to ask the person who manages the license keys at your company to go to your Account settings and enter one of the license keys. You will then have full access to the forum.


NOTE also for information:  there is a Free version available for people to use and trial.  It's not time limited and provides all key features and functionality but with a reduced Library.  People are welcome to use this version to trial and learn how to use Lumion, provided our legal requirements are met.  All Free versions also have a watermark.