Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: Brian Hengelsberg on February 28, 2011, 05:30:58 pm

Title: Profile Information
Post by: Brian Hengelsberg on February 28, 2011, 05:30:58 pm
Is there a way to edit my profile, more the name setting that is in the profile.  I get an error message when i try to get into that section.

Thanks,
Brian (not Jan :D)
Title: Re: Profile Information
Post by: Remko on February 28, 2011, 05:36:44 pm
You should be able to edit it here:
http://lumion3d.com/wp-admin/profile.php (http://lumion3d.com/wp-admin/profile.php)

Because we integrated the forum with the main site some settings are in the main site database and some are in the forum database.

If you have any troubele, just log out on that page and log in again and everything will be ok :D
Title: Re: Profile Information
Post by: Remko on February 28, 2011, 05:37:15 pm
Ah I see you already figured it out!
Title: Re: Profile Information
Post by: Arthur on February 28, 2011, 05:38:46 pm
No I changed it ;-)
Title: Re: Profile Information
Post by: Remko on February 28, 2011, 05:47:05 pm
Please note that on the profile page there's a drop down box which allows you to select how your name will be displayed. You can use your login name or real name for example.
Title: Re: Profile Information
Post by: chip on April 02, 2011, 09:53:25 pm
All I get is an error message when trying to access profile page. Even with the link provided about. Please tell me how I change my profile. I've inquired a couple of times on the general mail box with no response. Would like to change name. Thanks.
Title: Re: Profile Information
Post by: Remko on April 03, 2011, 09:08:27 pm
You can go here: http://lumion3d.com/wp-admin/profile.php (http://lumion3d.com/wp-admin/profile.php)

There's a dropdown box which allows you to select either your nickname, first name  or last name etc...

It's possible you encountered an error by coincidence which is not related to your account.

If it does not work, then log out first and then go to the link above, you will get a log-in request but after that you can change your name.
Title: Re: Profile Information
Post by: chip on April 04, 2011, 07:07:47 pm
I've tried this at least 50 times. Not working. If I try to access it from your link or from the drop down, I get the same error message. See attached.
Title: Re: Profile Information
Post by: Gilson Antunes on April 05, 2011, 04:17:47 am
Hello Remko

I also tried all these possibilities, but it's always the same error.
Title: Re: Profile Information
Post by: Gray Bear on April 29, 2011, 11:28:38 am
I too get this strange error when trying to access the profile page. Please help.
Title: Re: Profile Information
Post by: Lars on April 29, 2011, 04:16:03 pm
also the same problem, really would like to edit this info (name/e-mail)
Title: Re: Profile Information
Post by: Arthur on April 29, 2011, 04:42:48 pm
Probably there are some problems with the integration of the forum and our CMS. We'll take a look into it as soon as we can.

It might help for some users to log-out and log-in and try again.

Apologies for the inconvenience.

Title: Re: Profile Information
Post by: Brian Hengelsberg on May 02, 2011, 09:11:49 pm
Arthur,

Seems like it is the accounts that were migrated from the original forum to the new.  On an account created using the new system, i do not see any issues.  Thanks for all of your help on past issues and current.
Title: Re: Profile Information
Post by: Remko on May 06, 2011, 11:34:34 am
It only occurred when you received an automatically generated account. We fixed the problem so you should be able to access your profile page now.
Title: Re: Profile Information
Post by: Gray Bear on May 06, 2011, 01:10:06 pm
It only occurred when you received an automatically generated account. We fixed the problem so you should be able to access your profile page now.

Hi, Remko. I have just tried accessing the profile page but problem still remains. I have received the same message again even though I have sign out and use the direct link to profile page to log in.

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
Title: Re: Profile Information
Post by: Remko on May 06, 2011, 05:54:26 pm
Hi, Remko. I have just tried accessing the profile page but problem still remains. I have received the same message again even though I have sign out and use the direct link to profile page to log in.

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

It's fixed for your account.

It only occurs for users that have no status in the main user database. This can happen because you were automatically added to the database because you purchased Lumion for example and it did not set your user status.

In the future we will change this process. When you buy Lumion you will get a key. You must create a forum account yourself, then enter the key and your account is upgraded to 'licensed'. The next thing is to start Lumion. You need to enter your login and password and Lumion will activate. We will also ditch the dongle in the future. This is much easier because new customers will be able to use Lumion directly without waiting for the mail :D.
Title: Re: Profile Information
Post by: Gray Bear on May 07, 2011, 12:59:41 am
It's fixed for your account.

It only occurs for users that have no status in the main user database. This can happen because you were automatically added to the database because you purchased Lumion for example and it did not set your user status.

In the future we will change this process. When you buy Lumion you will get a key. You must create a forum account yourself, then enter the key and your account is upgraded to 'licensed'. The next thing is to start Lumion. You need to enter your login and password and Lumion will activate. We will also ditch the dongle in the future. This is much easier because new customers will be able to use Lumion directly without waiting for the mail :D.

Thank you so much for rectifying my account, Remko, really appreciated. It is working like a charm now. I think your solution for new users to create their own account and turn it to a licensed account using a key is a great approach.

I do feel the dongle is causing some inconvenience occasionally. Especially, such dongle is easy to be lost or broken when travelling and not to mention some users have limited USB slots to accompany such device. In the other hand, activating Lumion through online server is not practical either. It's a pain for us(users overseas) because of the instability of network.

Never the less, in time, I trust you guys would have a better and waterproof solution for us in the future. Thanks again for your great support. ;)
Title: Re: Profile Information
Post by: Lars on May 07, 2011, 04:54:36 pm
@Remko
Are you fixing all affected accounts?
Cause my account still has problems.
Title: Re: Profile Information
Post by: Remko on May 07, 2011, 11:34:04 pm
@Remko
Are you fixing all affected accounts?
Cause my account still has problems.
I fixed it for your account but I had to do it by hand. An automated permanent solution will be installed soon.
Title: Re: Profile Information
Post by: Lars on May 08, 2011, 10:50:29 am
Thanks! It works.
Title: Re: Profile Information
Post by: Gilson Antunes on May 09, 2011, 05:28:36 pm
Hello Remko

When you have a time could get my account too? Please
Title: Re: Profile Information
Post by: EarthMover on May 09, 2011, 09:13:33 pm
Same issues here with the 505 error.  If it's not too much trouble, please activate mine as well.

Thanks.
Title: Re: Profile Information
Post by: Gilson Antunes on May 11, 2011, 05:52:37 am
Thanks Remko. Perfect.
Title: Re: Profile Information
Post by: Remko on May 11, 2011, 12:33:40 pm
Everyone's account should be fixed now and we also upgraded the software so new users should not be confronted with this error.