Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: archnatalie on October 16, 2014, 02:24:00 pm

Title: Black Materials
Post by: archnatalie on October 16, 2014, 02:24:00 pm
Hi guys :

I need a help , and it is really urgent ,I have a model on sketchup 14 then saved as skp8 , then exported to collada ,
when i need to edit the materials on lumion ,the whole model turns to black !!!

why does this happen ? is it because of the sketchup file or what ?

thank u
Title: Re: Black Materials
Post by: Morten on October 16, 2014, 03:09:50 pm
Hi archnatalie, you are using Lumion Free 1 which is several years old.

Please upgrade to the latest version via the 'Free' link at the top of this page.
Title: Re: Black Materials
Post by: archnatalie on October 16, 2014, 03:15:01 pm
yh but it works , this is the first time happens
Title: Re: Black Materials
Post by: Morten on October 16, 2014, 03:39:25 pm
Sorry but we can only provide support for the latest version of Lumion Free (version 3).

Many errors were fixed since Lumion Free 1 was released.
Title: Re: Black Materials
Post by: archnatalie on October 16, 2014, 07:32:23 pm
aha how can i upgrade my version ?
Title: Re: Black Materials
Post by: archnatalie on October 16, 2014, 11:59:58 pm
how can I solve this problem without upgrading please :(
Title: Re: Black Materials
Post by: peterm on October 17, 2014, 01:10:47 am
Hi archnatalie

aha how can i upgrade my version ?

At the top of the forum page there is a menu link that says "FREE".  follow that link to download the Free version of v3.2.1.

It doesn't take too long to download and install, and you may find that what might be causing your issue is now working.  If not, then we are happy to help further.  :)