Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: Sheady on July 10, 2012, 02:50:29 am

Title: AMD Driver is crashing after startup
Post by: Sheady on July 10, 2012, 02:50:29 am
Hi,

I have just recently downloaded the Free Version of Lumion, it downloaded correctly and installed just fine. When I open up the program it works fine until I choose a scene, the screen flashes completly off and on a few times and then an error pops up saying that the AMD driver is not responding resulting in a blue screen error, with my computer needing to be restarted.

I have a HP Pavillion DV7 Notebook
Windows 7 - 64 bit  Intel core i7
Radeon HD 7690M Graphics card
8GB Ram

It is a fairly new laptop aswell so there is plenty of memory.

Any help with this would be much appreciated!

Cheers,
Title: Re: AMD Driver is crashing after startup
Post by: Morten on July 10, 2012, 10:09:08 am
Hi Sheady, try following these instructions and let me know if that solves the problem:

http://lumion3d.com/forum/general-discussion/ati-radeon-6490-m/ (http://lumion3d.com/forum/general-discussion/ati-radeon-6490-m/)
Title: Re: AMD Driver is crashing after startup
Post by: Sheady on July 12, 2012, 06:08:17 am
Problem solved! Thanks alot for your help.
Title: Re: AMD Driver is crashing after startup
Post by: Morten on July 12, 2012, 11:35:15 am
Good to hear that.
Title: Re: AMD Driver is crashing after startup
Post by: arsalan on December 17, 2012, 05:52:03 pm
Hey
I have the Same Problem, i checked youre link but i couldnt find out what to do?!  ???
Help plZz  |:(
Title: Re: AMD Driver is crashing after startup
Post by: Morten on December 17, 2012, 06:02:38 pm
Hi arsalan, please read this:
http://lumion3d.com/forum/f-a-q/crashdriver-crashblue-screen-on-laptops/ (http://lumion3d.com/forum/f-a-q/crashdriver-crashblue-screen-on-laptops/)

If you still can't resolve the problem, please type "DXdiag" in the Windows Start menu -> Click on "Save All Information", and attach the dxdiag.txt document to your next post.
Title: Re: AMD Driver is crashing after startup
Post by: arsalan on December 17, 2012, 06:17:53 pm
here you are
Title: Re: AMD Driver is crashing after startup
Post by: Morten on December 17, 2012, 06:29:09 pm
Hi arsalan, you have an HP DV6 laptop with an AMD graphics card and an Intel HD graphics card.

Please follow the instructions on HP's website to ensure that Lumion uses the AMD card instead of the Intel HD card:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03048374 (http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03048374)