Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: [email protected] on July 05, 2012, 06:06:45 pm

Title: LUMION SCREEN RESOLUTION PROBLEM
Post by: [email protected] on July 05, 2012, 06:06:45 pm
http://www.flickr.com/photos/[email protected]/7508604566/# (http://www.flickr.com/photos/[email protected]/7508604566/#)

I have this problem with the screen. I hope you guys could help me correct it. (see the right side--it's not full and tend to misplace the buttons instead.)
Title: Re: LUMION SCREEN RESOLUTION PROBLEM
Post by: peterm on July 06, 2012, 09:49:39 am
Whats the graphics card?

Are the drivers up to date?

Are you using dual screen?
Title: Re: LUMION SCREEN RESOLUTION PROBLEM
Post by: Morten on July 06, 2012, 01:12:37 pm
Hi [email protected],

1) Please upgrade to Lumion 2.5.

2) Please run "DXdiag" in the Windows Start menu -> Click on "Save All Information", and attach the dxdiag.txt document to your next post (Click on "+ Additional Options" below the text field). This allows us to check which graphics card, Windows version and hardware you are using. Based on the simple scene, your low resolution and the low framerate it looks like your graphics card isn't quite powerful enough to run Lumion properly.

(http://lumion3d.com/forum/index.php?action=dlattach;topic=1887.0;attach=3545;image)
Title: Re: LUMION SCREEN RESOLUTION PROBLEM
Post by: [email protected] on February 09, 2013, 08:15:24 pm
------------------
System Information
------------------
Time of this report: 2/10/2013, 03:02:14
       Machine name: MARK-HP
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP Pavilion dv6 Notebook PC
               BIOS: InsydeH2O Version 03.60.48F.17
          Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
             Memory: 6144MB RAM
Available OS Memory: 6092MB RAM
          Page File: 2994MB used, 9186MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

---------------
Display Devices
---------------
          Card name: Mobile Intel(R) HD Graphics
       Manufacturer: ATI Technologies Inc.
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_1656103C&REV_09
     Display Memory: 3860 MB
   Dedicated Memory: 1070 MB
      Shared Memory: 2789 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: SEC4251
        Native Mode: 1366 x 768(p) (60.031Hz)
        Output Type: Internal
        Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2291 (English)
     Driver Version: 8.830.6.1000
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 1/28/2011 00:57:14, 7470080 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B78E66-4256-11CF-A277-5C36B7C2C535}
          Vendor ID: 0x8086
          Device ID: 0x0116
          SubSys ID: 0x1656103C
        Revision ID: 0x0009

       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
Title: Re: LUMION SCREEN RESOLUTION PROBLEM
Post by: Morten on February 11, 2013, 12:00:23 pm
Hehe better late than never, Mark :)

Did you already check if the AMD Switchable Graphics is using your AMD card instead of the Intel HD card in your HP DV6 laptop PC?

If not, here are the instructions:
http://lumion3d.com/forum/f-a-q/crashdriver-crashblue-screen-on-laptops/ (http://lumion3d.com/forum/f-a-q/crashdriver-crashblue-screen-on-laptops/)