Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: bgfoliveira on July 03, 2012, 02:09:03 am

Title: Program turn off
Post by: bgfoliveira on July 03, 2012, 02:09:03 am

Please, somebody help me! i can't use Lumion, because everytime i choose the background the program turn off. Someone kowns why ?

Title: Program turn off
Post by: bgfoliveira on July 03, 2012, 02:09:44 am

i forgot to say, my video board is RADEON

Title: Re: Program turn off
Post by: Morten on July 03, 2012, 10:25:49 am

Hi bgfoliveira,

1) Which version of Lumion are you using? (Check in Settings)

2) Please run "DXdiag" in the Windows Start menu -> Click on "Save All Information", and attach the dxdiag.txt document to your next post (Click on "+ Additional Options" below the text field). This allows us to check which graphics card, Windows version and hardware you are using.

(http://lumion3d.com/forum/index.php?action=dlattach;topic=1887.0;attach=3545;image)