Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: richardgronberg on May 09, 2012, 11:38:35 am

Title: How to get the pro features?
Post by: richardgronberg on May 09, 2012, 11:38:35 am
Hi,
We recently bought the Ultimate version.
I am really surprised regarding the PRO feature and that it would cost extra to upgrade.
I have not followed the discussions here, and would therefor love to get some information.

1. We bought the ultimate version, so that we would NOT get asked to pay extra throughout the year. How come you now have a new version..above Ultimate...

2. How much would it be to add the pro features...even thought I am really not ok with having to pay more after spending alot of money just a few months back.

Thanks for a quick reply.
Title: Re: How to get the pro features?
Post by: jorgensen on May 09, 2012, 11:54:54 am
+1
Title: Re: How to get the pro features?
Post by: thierry tutin on May 09, 2012, 11:57:44 am
X2
Title: Re: How to get the pro features?
Post by: thierry tutin on May 09, 2012, 12:00:31 pm
X2

but maybe we can wait the Lumion announcement day for every ultimate users
Title: Re: How to get the pro features?
Post by: Frank on May 09, 2012, 12:05:31 pm
Tryed new version 2.2 and its working very well, congrats to developer-team!
But how to get that fab pro features? When do you release Pro?
And, as said above, how much is it to an old Ultimate-user?
Title: Re: How to get the pro features?
Post by: Gaieus on May 09, 2012, 12:26:21 pm
I've read that some 66% discount will be available for current Ultimate users? (Or just imagining...)

Given that I have seen a € 2,999 price tag somewhere, 1/3 of that would be around €500 - but do not lynch me (either "party") if this is some mistaken speculation only...
Title: Re: How to get the pro features?
Post by: Frank on May 09, 2012, 12:33:25 pm
I've read that some 66% discount will be available for current Ultimate users? (Or just imagining...)

Given that I have seen a € 2,999 price tag somewhere, 1/3 of that would be around €500 - but do not lynch me (either "party") if this is some mistaken speculation only...
I think 1/3 of 2.999€ is about 1.000€... ;)
And nobody will lynch you. But its possible that your math-teacher will give you extra homework... :-D
Title: Re: How to get the pro features?
Post by: Gaieus on May 09, 2012, 12:38:19 pm
Well, if you have ultimate, it's € 1.999 already. I meant "upgrading" - which should probably be the  difference between the two.

Last time I went to maths classes was around 30 years ago so my maths can indeed be a bit rusty however. :D
Title: Re: How to get the pro features?
Post by: Frank on May 09, 2012, 12:45:15 pm
OK, Ok. :-X
By now its like reading the crystal-sphere til the release of pro.
So you think if i have ultimate, this means 2.999 - 1.999 = 1000€ and then adding the discount of -66%?? (To have another look into the sphere...)
Title: Re: How to get the pro features?
Post by: Frank on May 09, 2012, 12:48:08 pm
Last time I went to maths classes was around 30 years ago so my maths can indeed be a bit rusty however. :D
So you still look very good at that age  :D (if thats you on your avatar).
Title: Re: How to get the pro features?
Post by: Gaieus on May 09, 2012, 12:57:18 pm
Well, it's me but I have to confess it1s not a vry contemporary picture.  ;)
Title: Re: How to get the pro features?
Post by: Lars on May 09, 2012, 01:25:16 pm
Cannot believe that Lumion Pro will cost 2999. That's double the cost of the normal edition. Just to get export function and a few additions? No way. I'm guessing 1999
Title: Re: How to get the pro features?
Post by: richardgronberg on May 09, 2012, 02:17:14 pm
Wow...I must say I am now more confused regarding the cost of the PRO version than before posting my question initially...:)

Team Lumion, how about an official statement regarding the costs...you have added the features in the new version (with a buy button) but there is no information.

I seriously hope you are not charging Ultimate users 500+ Euro for just adding the so called PRO features...we have already spent substantial amount of money to be "Ultimates"...
Title: Re: How to get the pro features?
Post by: Ferry on May 09, 2012, 04:34:49 pm
Yes the price is 500 euro to upgrade to Pro.

And if you look at the comparison table you can see the new Lumion costs 1500 euro but it is the old Ultimate with less content.

So new future users of Lumion going Pro actually is giving you a lot.

Our beta team consists of 11 people from this forum and the prices have been debated for a long time this was the eventual vote.

Remember that with the old Lumion Ultimate to get a client seeing your projects in realtime you needed to buy a Lumion Basic license. With Pro this cost is gone.

We will send out the Ultimate offer to Pro in the next 30 minutes. You can already see the buy button in the user section.

As for it not being worth it. DON'T BUY IT if you don't think it is worth it!

The name and products that are here now are also all debated for a long time and voted on.

So the professionals in this forum think this is the best strategy lets hope we are all right.
Title: Re: How to get the pro features?
Post by: thierry tutin on May 09, 2012, 05:10:57 pm
I'm sorry, but this price seems excessive compared to some additional features and not necessarily essential
I hope to see some videos examples some plugins in action
I know this is hard work for you but you also know that all Europe is in crisis.
I spent 1700€ for ultimate version in late 2011, so i'm not sure i could spend € 500 after five months
Title: Re: How to get the pro features?
Post by: Truls on May 09, 2012, 05:24:01 pm
http://lumion3d.com/lumion-update-2-2/ (http://lumion3d.com/lumion-update-2-2/)

should cover video, pictures and info. :)
Title: Re: How to get the pro features?
Post by: Michael on May 09, 2012, 06:49:09 pm
For us this is a mixed-bag situation. The 2.2. update is definitely great, but that limited time offer to upgrade to Pro not really. It adds funcitionality we might need in future projects (archviz and set-design, Revit and FormZ to Lumion mostly) but not quite now. Hence planning expenses for Lumion is tricky. Ultimate will be phased out once 3 is released, and we don't know how much an intermediate update from Ultimate to pro ist going to cost after June 1st, or what the difference between upgrading from Pro and Ultimate to 3 are going to cost. It looks like it will be more from Ultimate, but who knows, and there may come other offers like that recent upgrade from Basic to Ultimate. I think this leaves a lot of room for speculation as regards future update policies by Act3D, and that's not something overly desireable when managing budgets. Particularly when people thought they were set with 2 Ultimate until 3 arrives.
I guess us users are going to vote with our purses, and I hope the vote turns out well for both ends of the deal. Personally I think 3 grand for Pro is steep, like in case we need another seat, but on the other hand there is no real competition. Act3D seems to be very well aware of that.
Title: Re: How to get the pro features?
Post by: byzantium1200 on May 09, 2012, 07:05:51 pm
You got me with 25 fps but what will happen if I change my mind end of this year and decide to continue with Luminon 3 instead of Lumion Pro 3. Will this be possible? And if I go Pro will I be able to continue using 2.2 and 1.0?
Title: Re: How to get the pro features?
Post by: Ferry on May 09, 2012, 07:50:17 pm
To answer your questions:

We plan a reduced upgrade price for Pro so no big surprises at the end of the year. Probably 750,- euro maybe less.

If you don't upgrade now the new upgrade price after 1 june will be 750 to go Pro instead of the 500 euro now.

Yes you can go to Lumion normal at 3.0 BUT remember it only has 1/3 of the content. So you might get the new features of 3.0 you might loose some content to use.

Yes we know there is little alternative to Lumion and we and the beta group figured it is not a good combination to be really good in a segment and then still be the cheapest.

We already got a lot of Pro upgrades just in a few hours so apparently we didn't completely miss the correct approach.

You all know our updates are really valuable and you get a lot of software for your money.

It is our intent to keep this happening.

At Lumion 2.3 we already have some awesome features planned.
Title: Re: How to get the pro features?
Post by: richardgronberg on May 09, 2012, 08:01:11 pm
First, congrats on yet another nice update.
That said, still I have to say that it is extremely dissapointing and surprising way of dealing with customers. You launch a product called Ultimate, which in my mind sounds like it should be the ultimate version. We bought the software just a few months ago and already the Ultimate version is...hmm..not so Ultimate.

I hope Lumion is not getting to over confident with their product and customers.
What to expect now..A Lumion Super Ultimate Pro in 6 months with great new features..if we pay yet another 500 EUR??
Title: Re: How to get the pro features?
Post by: byzantium1200 on May 09, 2012, 08:39:28 pm
There are still some fetaures of Lumion 1 that are better than Lumion 2, such as Ocean wetting the rocks and better sea glitter. If you can confirm that I will be able to continue using Lumion 1 with my old (or new) license I will go Pro.
Title: Re: How to get the pro features?
Post by: Michael Betke on May 09, 2012, 08:54:45 pm
Im my opinion 750€ for a yearly upgrade is really to much.

Even my 3dsmax subscription is not that expensive.

If I do a rough calculation all this stuff really sums up for my business.
3dsmax 650€ + 750€ lumion + 100€ for other licenses. A lot of money only to stay up to date once a year. Not even included some hardware or new software.
And I do a small business. Not to imagine what this would costs for other studios.
Title: Re: How to get the pro features?
Post by: Lars on May 09, 2012, 08:56:37 pm


Yes you can go to Lumion normal at 3.0 BUT remember it only has 1/3 of the content. So you might get the new features of 3.0 you might loose some content to use.



So when I want to upgrade my now Lumion2 (ultimate) later this year to Lumion3 I will loose content I now have? Is that correct?
According to the specification table Lumion2 500+ models and Lumion2 Pro 1500+ models.
I'm confused  ???
Title: Re: How to get the pro features?
Post by: jordan230 on May 09, 2012, 09:00:04 pm
So when I want to upgrade my now Lumion2 (ultimate) later this year to Lumion3 I will loose content I now have? Is that correct?
According to the specification table Lumion2 500+ models and Lumion2 Pro 1500+ models.
I'm confused  ???

I am confused too.. That doesnt make any sense..loosing content??yiakss
Title: Re: How to get the pro features?
Post by: Ferry on May 09, 2012, 09:04:46 pm
Well you can also go Pro at 3.0 at which time we will try to have a good offer.

As I said we didn't decide yes what the price will be exactly. We will monitor closely what customers expect. But we will also make sure 3.0 will be worth every euro.

Again nobody has to upgrade you can make up your mind yourself if we deliver enough content and feature for you to justify this.

We added 227 models in Lumion 2.2 for all users. I would like to know what other software gives so much high quality content for free.
Title: Re: How to get the pro features?
Post by: byzantium1200 on May 09, 2012, 09:07:30 pm
Well you can also go Pro at 3.0 at which time we will try to have a good offer.

Hi Ferry, can you answer my question above. I am waiting for an answer to upgrade.
Title: Re: How to get the pro features?
Post by: Ferry on May 09, 2012, 09:11:04 pm
Can you email Arthur and ask for that?
Title: Re: How to get the pro features?
Post by: Ming Architect on May 09, 2012, 09:18:35 pm
Im my opinion 750€ for a yearly upgrade is really to much.

Even my 3dsmax subscription is not that expensive.

If I do a rough calculation all this stuff really sums up for my business.
3dsmax 650€ + 750€ lumion + 100€ for other licenses. A lot of money only to stay up to date once a year. Not even included some hardware or new software.
And I do a small business. Not to imagine what this would costs for other studios.

I agreed, but we maybe right or wrong. We all need to rethink about our ways to make money. IMHO the key is, how could the new feature able to created my new services/products or lessen the working hours and workflow:

1.) Export to scene viewer for real-time 3D presentations - creating new services for us, of course! It may be very interesting for those land developers. We can present many schematic designs and compare in real-time. Some one with real creative can even sell/distribute famous virtual buildings or whatever he can imagine to mass now!

2.) Output for compositing purposes - This will change the whole animation quality for sure, this is huge!!!!

3.) New Movie effects - potential to getting everything done without post-processing for tight deadline.

And I think these pro feature can payback for its cost/subscription in just a few projects. And less V-RAY is possible  :-D
Some people in our firm is queing to re-evaluated this new Lumion ;)

And thanks Lumion for this very brave decision!
It's a good sign that Lumion didn't just happy with old ultimate features.
And the policy about fast development, let's keep release exciting things to the industry!
Title: Re: How to get the pro features?
Post by: byzantium1200 on May 09, 2012, 09:18:58 pm
Can you email Arthur and ask for that?

will do.
Title: Re: How to get the pro features?
Post by: Michael Betke on May 09, 2012, 09:22:47 pm
Yes the features are good no doupt. All I say is that its a lot of money. Especially the ADesk subscription policy makes it neccesary to keep up to date or stay on one version for years.

I think at some point Lumion will not be able to pick up lots of new features with every release which justify a upgrade. But at the moment I like it and gives me a good ROI. :)
Title: Re: How to get the pro features?
Post by: thierry tutin on May 09, 2012, 09:33:25 pm
Lumion Team, I don't understand your strategy
or you apply the harsh laws of marketing
you give the free update 2.2 with a lot of new features & improvements simply amazing and a pro version very expensive with a little content
Maybe a good reason to announce a new product, but little hope that users buy this version because the content is in fact very light
and the buzz is created
Title: Re: How to get the pro features?
Post by: Lars on May 09, 2012, 09:36:30 pm
Well you can also go Pro at 3.0 at which time we will try to have a good offer.

Thanks for you answers Ferry, we will see later this year if the upgrade serves our needs. At the moment Pro version isn't justifiable for us. No must have features for us.
At this time we're very happy with our new Lumion2 Ultimate (new user icon coming?) and with all the additions to the content libraries! great work!
Title: Re: How to get the pro features?
Post by: Ming Architect on May 09, 2012, 09:46:23 pm
So when I want to upgrade my now Lumion2 (ultimate) later this year to Lumion3 I will loose content I now have? Is that correct?
According to the specification table Lumion2 500+ models and Lumion2 Pro 1500+ models.
I'm confused  ???

Then, Lumion should considered about including these content to normal Lumion 3? So normal Lumion 3 basically got Lumion 2 Ultimate content? (Sound like ADesk subscription now, for this release which change product line)

IMHO there're still a lot of time before Lumion 3 is out, and maybe there're a lot of area about content that can be improved. I means it's possible that Lumion 3 Pro will have HQ contents upgrade/ new HQ contents that superior than Lumion 2  ;)

Maybe Lumion / Lumion Pro can even have the same content, but pro got superior HQ /customizable contents included. When nomal content come in pro, it stay to be nomal quality content. But when Pro content go to normal Lumion, it become normal quality. Something like xRef, dummy.

I think having different content sets between version would be problematic when a firm want to buy many copies/versions for collaborations, to a degrees. Maybe 500 and 1,500 is too different and quite hard to manage, remember (or there need to be check/report tool or some sign in Lumion Pro that those componets not available for normal version, which can toggle on/off). Of course, not all license will need to be pro, right? Need to figure out when our firm actually use it.
Title: Re: How to get the pro features?
Post by: Michael on May 09, 2012, 09:57:45 pm
To answer your questions:

....

We already got a lot of Pro upgrades just in a few hours so apparently we didn't completely miss the correct approach.

You all know our updates are really valuable and you get a lot of software for your money.

It is our intent to keep this happening.

At Lumion 2.3 we already have some awesome features planned.


Very well, and good for everyone you are already generating revenue with Pro, as this quite possibly secures further development of a package earning us money. I just hope you hear those many critical voices, of a sample much larger than your 11 individuals beta group, calling for consistency. It may sound strange, but in our case it would be that much easier to hand over 100+ bucks per seat and month for up to date software, than having to deal every few months with cost vs. use evaluations related to new features, seeing if we can sell new functionality or not. I am all in favor of "Test and Implement" in development processes, just not in client relations  ;) It seems some of us feel just as "tested" by your ways of releasing Pro as tempted.
Title: Re: How to get the pro features?
Post by: jordan230 on May 09, 2012, 09:57:53 pm
I agree with Lars, Lumion 2.2 ultimate is amazing... lets see next year with 3.0 if we need to upgrade to pro, because right now, in my opinion, the Pro version does not blow my mind like it did the first time i saw lumion 1, it needs more features... anyway great work with this software and I hope this latest upgrade and cost chaos gets resolve in favor of both Lumion company and us the clients.
Title: Re: How to get the pro features?
Post by: darbo on May 10, 2012, 07:27:42 am
I am super-confused by the email upgrade offer that was sent out. If I upgrade to Pro for the introductory price of 500 euro, am I going to have to pay another 750 to upgrade from Lumion 2 pro to Lumion 3 pro at the end of the year? Is it less expensive to just stick with Ultimate 2.2 until Lumion pro 3 is released and upgrade to pro at that time?

Like others, I find the pricing structure that's being set for Lumion breathtakingly high and out of touch with the software's feature-set.

As shocking as the new pricing structure is, I feel the Lumion team is doing a poor job of helping their customers plan out their software spending budgets. Like I mentioned, the emails sent and the information on this site do not clearly articulate the full cost options for upgrading from Lumion Ultimate 2 to Lumion Pro 3. Will it be cheaper to jump in on Pro 2.2 now (for 500 euros) or will that be more expensive than staying with Ulimate until Pro 3 is released? I can't find that information anywhere. All I know fromthe email is that I can upgrade from Ulimate 2.2 to Pro 2.2 for 500 euro. That is insufficient/incomplete information!

I sincerely hope that Lumion will take a more sensitive customer-friendly approach in the near future.

The above said, I also want to express my satisfaction with the Lumion product: It works, it's stable, it's reliable, and it produces beautiful work. I wish I could say all those things about 3ds Max. I can count on Max to crash and I can count on Lumion not to. That is amazing and is of great worth.
Title: Re: How to get the pro features?
Post by: RAD on May 10, 2012, 07:43:25 am
I think pro you have to ask yourself. 
Who is working in Lumion?

10 different people need to work in it?  At one time?  100 students need to use 10 computers in a lab with Lumion?  Swapping huge model chunks back and forth?  Go Pro.  Step back and think about the uses.  How you use it in workflow.  Take it with you to another computer.  Game changer I think.  An expansion to allow use in new bigger markets.

Just you and your one computer.  Go Ultimate.

Pro makes sense for big companies, municipalities, universities, etc.  Groups/People that need to be able to save the file and take it with them.  If i understand what Pro is about.  Costs more because of the target.  I can understand that.  Seems smart to me.
Title: Re: How to get the pro features?
Post by: ryste3d on May 10, 2012, 10:26:00 am
My expense as a Basic User,

Basic  EUR 799
Plug-in EUR 150
Upgrade to 2.2 EUR 150 (Normal Ultimate price EUR 1500)
PRO EUR 500

Total EUR 1749

Almost the same as Ultimate cost a few days ago, and a big saving compare to new customers.

So if I just look at it as a upgrade from Lumion 2 Ultimate to Lumion 3 PRO (call it what ever you want) it is for me an upgrade price EUR 249 (1749 minus 1500)

It is therfor only fair and reasonable Ultimate users who bought in at EUR 1500 should only pay EUR 250 to go Pro

Did this make any sense?


Did this make any sense?
Title: Re: How to get the pro features?
Post by: Ming Architect on May 10, 2012, 11:02:55 am
My expense as a Basic User,

Basic  EUR 799
Plug-in EUR 150
Upgrade to 2.2 EUR 150 (Normal Ultimate price EUR 1500)
PRO EUR 500

Total EUR 1749

Almost the same as Ultimate cost a few days ago, and a big saving compare to new customers.

So if I just look at it as a upgrade from Lumion 2 to Lumion 3 (call it what ever you want) it is for me an upgrade price EUR 249 (1749 minus 1500)

It is therfor only fair and reasonable Ultimate users who bought in at EUR 1500 should only pay EUR 250 to go Pro

Did this make any sense?


Did this make any sense?


I think that's good option for upgrade. To me, it's not necessary that any of my purchased product retain the same cost for long. It's like buy and selling a car, I know next year its value decresed. Just make use it ASAP and make a good ROI.

That's quite a special gift, you and prior basic customers get very good deal!
Want to sell me basic license ?
I wish we have make decision month ago.

Too bad, my company come late in game. 10+ old time 799 EUR basic license should be nice :-D
Someone have to hunt a lot of those basic license and take advantage LOL.
Title: Re: How to get the pro features?
Post by: thierry tutin on May 10, 2012, 12:20:04 pm
My expense as a Basic User,

Basic  EUR 799
Plug-in EUR 150
Upgrade to 2.2 EUR 150 (Normal Ultimate price EUR 1500)
PRO EUR 500

Total EUR 1749

Almost the same as Ultimate cost a few days ago, and a big saving compare to new customers.

So if I just look at it as a upgrade from Lumion 2 Ultimate to Lumion 3 PRO (call it what ever you want) it is for me an upgrade price EUR 249 (1749 minus 1500)

It is therfor only fair and reasonable Ultimate users who bought in at EUR 1500 should only pay EUR 250 to go Pro

Did this make any sense?


Did this make any sense?


You're right Ryste3D and it's exactly the prize i could payed  ::)
Title: Re: How to get the pro features?
Post by: Frank on May 10, 2012, 01:15:44 pm
It is therfor only fair and reasonable Ultimate users who bought in at EUR 1500 should only pay EUR 250 to go Pro
Hi ryste3d,
how much did you pay? 250 or 500?
Regards,
Frank
Title: Re: How to get the pro features?
Post by: ryste3d on May 10, 2012, 01:39:41 pm
I pay 500 but compared to a early Ultimate buyer I have payed 250 less O+
Title: Re: How to get the pro features?
Post by: Frank on May 10, 2012, 02:08:23 pm
I pay 500 but compared to a early Ultimate buyer I have payed 250 less O+
Thats right....  :'( |:( :'( :'( :'(
Title: Re: How to get the pro features?
Post by: byzantium1200 on May 10, 2012, 02:15:38 pm
Can you email Arthur and ask for that?

Still no answer, you have the chance of getting 500 Euros with one mail.
Title: Re: How to get the pro features?
Post by: Arthur on May 10, 2012, 02:17:33 pm
Hi, I had to extinguish a couple of small fires...

You will get your answer shortly.
Title: Re: How to get the pro features?
Post by: darbo on May 10, 2012, 03:41:10 pm
I would like to know the following in order to make the best purchasing decision:

What is the approximate relative total cost to upgrade in the following paths?

1. Lumion Ultimate 2.2 to Lumion Pro 2.2 to Lumion Pro 3.0

vs.

2. Lumion Ultimate 2.2 to Lumion Pro 3.0

I'm not expecting exact costs; I just want the answer to this basic question: Presupposing I will be upgrading to Lumion Pro 3.0, which of the two upgrade paths above will cost less? I can live with Ultimate 2.2 until Pro 3.0 is released, so this is purely a cost-driven (not a needs-driven) question.

I'm ready and willing to upgrade immediately, but I just need to know that it's in my best interest upgrading to Lumion Pro 3 from a total-cost standpoint.
Title: Re: How to get the pro features?
Post by: Ferry on May 10, 2012, 06:35:48 pm
Lumion Ultimate 2.2 to Pro 3.0 is cheaper then going for Pro now in 2.0

The reasoning behind this is that you are working with pro already from now instead of in 6-8 months time from now.

I don't know how much cheaper in the end.

About the basic users having a cheaper upgrade path to pro then Ultimate users is also this reason. Ultimate users had long access to all our features and content.

Also we are canceling basic and we feel we should therefore come with a really good offer for that group.

It was hard technically for us to have a price per person which is based on the number of plugins already bought. Therefore we choose the amount of 150 euro. We decided that users with Basic + 4 will get Ultimate 2.2 for less.

With this amount the average basic user gets a good deal. But of course a basic user with 0 plugins has the best deal of all.

I hope you understand that we can't plan ahead who gets the best deal of all.

So yes a basic user who used only basic with no plugins untill now has the cheapest method to go Pro now.

But I hope you understand that this is only 1 or 2 people who where that lucky.

Title: Re: How to get the pro features?
Post by: darbo on May 10, 2012, 08:04:17 pm
Lumion Ultimate 2.2 to Pro 3.0 is cheaper then going for Pro now in 2.0
...
I hope you understand that we can't plan ahead who gets the best deal of all.

So yes a basic user who used only basic with no plugins untill now has the cheapest method to go Pro now.

But I hope you understand that this is only 1 or 2 people who where that lucky.
Thanks Ferry I can understand and totally appreciate where you're coming from. I'll go ahead and order my upgrade to Pro. For the record, I'm concerned by the escalating cost to use the latest and greatest version of Lumion, but for now I'm OK. Thanks for advising and assisting me with my upgrade question! :)

The Pro version really does offer a lot; the ability to give my clients and coworkers an interactive experience is absolutely awesome!  8)