Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: mohamedsafy on April 17, 2012, 06:29:14 pm

Title: problem urgent rendering video
Post by: mohamedsafy on April 17, 2012, 06:29:14 pm
 i have laptop hp pavalion dv i7 ram 8 gig vga amd radeon 2 giga dedicated
i ve problem in rendering videos on the HD quality
when i try to render video on HD reslotion the lumion turns to blank white window and i have to close it
the problem happens regardless the length of the video and the level of details
please any help would useful i have a presentation after 3 days
and thanks in advance :)
Title: Re: problem urgent rendering video
Post by: Morten on April 17, 2012, 07:34:51 pm
Hi mohamedsafy, please run "DXdiag" in the Windows Start menu -> Click on "Save All Information", and attach the dxdiag.txt document to your next post (Click on "+ Additional Options" below the text field). This allows us to check which graphics card you are using.

(http://lumion3d.com/forum/index.php?action=dlattach;topic=1887.0;attach=3545;image)
Title: Re: problem urgent rendering video
Post by: mohamedsafy on April 18, 2012, 08:54:39 am
okay i did it and here is the file and thank you :)
Title: Re: problem urgent rendering video
Post by: Morten on April 18, 2012, 02:40:08 pm
Thanks, I'll have a look.
Title: Re: problem urgent rendering video
Post by: Morten on April 18, 2012, 02:48:07 pm
Ah, it looks like your laptop has 2 graphics cards: Intel HD and an AMD Radeon card.

Please follow the instructions on HP's website to ensure that Lumion never uses the Intel HD card:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03048374 (http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03048374)