Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: jorgensen on March 21, 2012, 10:24:51 am

Title: Handle multiple users / licenses
Post by: jorgensen on March 21, 2012, 10:24:51 am
Hi

BACKGROUND
I wonder how should we handle licenes as a firm?
I have a license that is connected to my login on Lumion.

ONE LICENSE TWO USERS
What if a other person in our firm would like to use that license - then I have to give him my login data?

TWO LICENSES TWO USERS
How do we handle two Licenses?

Do I have to / should I create a 'Company login'?

HOMEPAGE / FORUM
I don't remember, do we use the same login to access both Customer area and the Forum?
If so, my college gets the same access but in my name?
Title: Re: Handle multiple users / licenses
Post by: Morten on March 21, 2012, 01:21:37 pm
ONE LICENSE TWO USERS
What if a other person in our firm would like to use that license - then I have to give him my login data?
Hi jorgensen, that's not a problem. Just de-activate the license on PC A, and then forward the login details to your colleague, so that he can activate the license on PC B. There's more information here (search for "Activating Lumion" and "De-activating Lumion"):
http://lumion3d.com/lumion-activation-explained (http://lumion3d.com/lumion-activation-explained)

TWO LICENSES TWO USERS
How do we handle two Licenses?
It is possible to have 2 separate licenses registered with 2 separate accounts. Howver, I don't know what Arthur currently recommends if you prefer to have a single account with 2 license keys. I'll reply to this post again once I've had a chance to ask him.

HOMEPAGE / FORUM
I don't remember, do we use the same login to access both Customer area and the Forum? If so, my college gets the same access but in my name?
Yes, you use the same login details for the Customer Area and for the forum (you only need to sign in once).
Title: Re: Handle multiple users / licenses
Post by: jorgensen on March 21, 2012, 01:36:27 pm
Hi Morten

Thanks for your input.

So now my college can login as me on the website?

Seems a bit inexpedient :-/

But the alternative is to have to profiles?
Title: Re: Handle multiple users / licenses
Post by: Morten on March 21, 2012, 02:32:47 pm
Arthur says that if you buy two licenses, you have 2 options:

1) You can either use a single forum account with 1 login name, 1 password and 1 email address, and attach both product keys to that account.

-or-

2) Or you can set up two separate forum accounts with separate login names, passwords and email addresses, and attach 1 product key to each account.

You're free to choose whichever method is most convenient for you and your colleague.
Title: Re: Handle multiple users / licenses
Post by: jorgensen on March 21, 2012, 04:06:47 pm
Ok.

Thanks Morten.
Title: Re: Handle multiple users / licenses
Post by: m.de.koning on March 22, 2012, 02:26:43 pm
Some of my hardware was renewed in my pc (same harddisk, different motherboard, more memory and same graphics card). When i start lumion, it says my copy needs to be activated, but when i try to login, it says my version is already activated. I'm using the same user as before. Is there another way i can deactivate?
Title: Re: Handle multiple users / licenses
Post by: Morten on March 22, 2012, 02:46:41 pm
Hi m.de.koning, changing the motherboard requires re-activation.

I've now de-activated your license remotely - please try to activate it again.
Title: Re: Handle multiple users / licenses
Post by: m.de.koning on March 23, 2012, 10:15:34 am
Hi m.de.koning, changing the motherboard requires re-activation.

I've now de-activated your license remotely - please try to activate it again.

Thanks!
Will try now.

edit: works :)
much obliged
Title: Re: Handle multiple users / licenses
Post by: JamesHoran on March 26, 2012, 01:30:53 pm
Hi Morten - having same problem here with my own account.. trying to de-activate on one machine and re-active on another. Not working - telling me 'already activated' on both machines now, but still only opening in Demo mode.
Any help much appreciated
Title: Re: Handle multiple users / licenses
Post by: Morten on March 26, 2012, 01:44:56 pm
Hi James, can you try to activate it again please?
Title: Re: Handle multiple users / licenses
Post by: JamesHoran on March 26, 2012, 02:37:31 pm

Morten - it works now, thanks