Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: Ken_N on March 16, 2012, 08:02:06 am

Title: how to de-activate from uninstalled Lumion?
Post by: Ken_N on March 16, 2012, 08:02:06 am
Hi there,

I bought a new computer and have installed Lumion.  I did uninstall it from the old computer, but I forgot to de-activate.  So when I tried to activate on the new computer, the message said it's already activated and it should have been de-activated before installing on another computer.  I went back to the old computer but could not de-activate since Lumion has been uninstalled.

Please advise on how to activate it on my new computer.

Thanks for your help and have a great day!

_KN
Title: Re: how to de-activate from uninstalled Lumion?
Post by: Morten on March 16, 2012, 12:03:03 pm
Hi ken28875, your Lumion 1 license key has been de-activated remotely.

Please try again, and let us know if it works.
Title: Re: how to de-activate from uninstalled Lumion?
Post by: Jacobs Architekten on March 16, 2012, 01:28:36 pm
almost the same... Due to an almost full HD, everytime I have to uninstall Lumion to install an update. I never de-activate my licence. When starting the updated version I don't get this message and I can work normally. Does Lumion save some sort of file on the pc that holds the activation/de-activation info?

J-P.
Title: Re: how to de-activate from uninstalled Lumion?
Post by: Morten on March 16, 2012, 01:39:17 pm
Yes, in Lumion 2.1+, it will simply ask you to activate your license again if it was already activated on another PC (or in a previous 2.1+ installation).
Title: Re: how to de-activate from uninstalled Lumion?
Post by: Ken_N on March 16, 2012, 04:20:38 pm
Hi ken28875, your Lumion 1 license key has been de-activated remotely.

Please try again, and let us know if it works.

It's working now.  Thank you very much for your help.

Have a terrific weekend!

_KN
Title: Re: how to de-activate from uninstalled Lumion?
Post by: Morten on March 16, 2012, 04:27:06 pm
Good to hear that :)