Lumion Support Center

Support for unlicensed users => Post here if you have not got Lumion yet => Topic started by: Austinj242 on March 08, 2020, 04:41:21 pm

Title: [Resolved] Lumion email not arriving
Post by: Austinj242 on March 08, 2020, 04:41:21 pm

Hello, I've registered my student account and reapplied for the student version. I still haven't got an email back yet and was wondering when I would be able to receive it. Thank you!

Title: Re: Lumion email not arriving
Post by: Morten on March 08, 2020, 04:50:41 pm

Sorry to hear that, Austinj242.

We've resent it to you manually.

Please let us know if you've received it.

Title: Re: [Awaiting reply] Lumion email not arriving
Post by: Austinj242 on March 08, 2020, 05:01:27 pm

Hello, not a problem. Thanks for the fast reply. I still haven't received it, I checked all my mail including spam. I've received an email that you replied to the forum, but not for the software itself.

Title: Re: [Awaiting reply] Lumion email not arriving
Post by: Austinj242 on March 08, 2020, 06:02:32 pm

Hello, any chance you could send the email again? I still haven't got it

Title: Re: [Awaiting reply] Lumion email not arriving
Post by: Morten on March 08, 2020, 06:56:16 pm

Sorry about that. It turns out that the 'Getting started with Lumion' email can't be sent at the moment due to technical problems.

The developers have been informed about this issue and will take a look as soon as possible.

Thanks for waiting.

Title: Re: [Awaiting staff reply] Lumion email not arriving
Post by: Morten on March 08, 2020, 07:43:49 pm

Good news, the developers fixed the problem and you should now have received the 'Getting started with Lumion' email.

Let us know if there's anything else we can help with.