Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: davidch on January 09, 2019, 01:13:13 am

Title: [Answered] Looking to upgrade from Lumion 5 to Lumion 9
Post by: davidch on January 09, 2019, 01:13:13 am
Hello, I have a license for Lumion 5 purchased back in 2014 or so, under my work email. I also registered this account, but I forgot to register my license key for version 5. Today I would like to upgrade to Lumion 9 and take advantage of the upgrade offer, but I have lost the email with the license key in it.

Is it possible to have this license key resent to the email so I can go forward with the upgrade? I can provide details about my account such as the email: ****@gwa.ca

I also still have the working software installed on my computer, is there a way to lookup the license key on the software?

Thanks for any help
Title: Re: Looking to upgrade from Lumion 5 to Lumion 9
Post by: Morten on January 09, 2019, 07:44:03 am
Hi David, thanks for your interest in upgrading to Lumion 9.

We've located the License Key that's registered with the email address you provided, and have resent the 'Getting started with Lumion' email to you.

If you've got any questions about the upgrade procedure, the price or the payment, please contact our sales team ([email protected]).

Thanks in advance.