Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: [email protected] on December 04, 2018, 10:30:45 am

Title: [Awaiting License Registration] Lumion 9.0.2 Crashed
Post by: [email protected] on December 04, 2018, 10:30:45 am
Lumion 9.0.2 hase Crashed when change material to Grass 3D!

system: Window pro 8.1
card: NVIDIA GeForce GTX 1060 6GB
cpu: Intel(R) Core(TM) i7-8700

Title: Re: Lumion 9.0.2 Crashed
Post by: peterm on December 04, 2018, 11:35:44 am
Hi [email protected]

Sorry to hear that.  Lumion should not crash.

It probably means that there are updates needed to be done on the PC such as Windows or graphics card drivers.

There are also some options for the 3D Grass.

To get the ball rolling please follow the step 1 in the Getting Started with Lumion email, and also here in our Knowledge Base article Step 2: How do you get technical support? (https://support.lumion.com/hc/en-us/articles/360003490033)

Then send us a quick email to say those steps are done, so we can move this to the right Support section and give you some further advice.