Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: Gga_Mars on December 20, 2011, 10:52:34 am

Title: Upgrade problem
Post by: Gga_Mars on December 20, 2011, 10:52:34 am

Hello !
I have just bought my update and i have received my licence key ....
I'm sorry but i must do something wrong, I try to follow the step by step (http://lumion3d.com/lumion-activation-explained (http://lumion3d.com/lumion-activation-explained)) ... i can't change my key in my customer area ...

Thanks

Regards    :-D

Title: Re: Upgrade problem
Post by: Gga_Mars on December 20, 2011, 04:04:44 pm

 :'(

Title: Re: Upgrade problem
Post by: Arthur on December 20, 2011, 04:18:00 pm

Hi,

You should have an dialog in your Customer Area where you can enter the upgrade key.
(See picture)

Is that dialog available in your customer area?

Arthur

Title: Re: Upgrade problem
Post by: Gga_Mars on December 20, 2011, 04:24:46 pm

Haaaaaa sorry ....firefox is funny and makes some jokes ! So i was looking in my account setting...

Thank you very much !!!  :-D

Title: Re: Upgrade problem
Post by: Arthur on December 20, 2011, 04:28:50 pm

Strange that it has different layout than IE and Chrome. Same problem was fixed a month ago...
Thanks for notifying...

Title: Re: Upgrade problem
Post by: Gga_Mars on December 20, 2011, 04:34:10 pm

the problem comes from the ctrl+mouse-wheel zoom in firefox ...with a particular zoom no problem