Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: bcg215 on July 14, 2014, 04:07:49 pm

Title: Screen is too bright
Post by: bcg215 on July 14, 2014, 04:07:49 pm
i'm new to using lumion but when i open the program i cant see anything because the sky or background is so bright. Why is this happening?
the attached image is an example of what my screen looks like.
Title: Re: Screen is too bright
Post by: Morten on July 14, 2014, 05:08:10 pm
Hi bcg215,

1) Just to rule out errors that have been corrected in later versions please upgrade to a newer version of Lumion 3, i.e. version 3.2.1. When this version was released an email with a link to the Download Manager was sent to the email address that was used when Lumion was purchased. If you can't locate this email, please request that a new email is sent to you by contacting office [at] act-3d.com (make sure you include your Lumion 3.x license number in the email).

2) Please go to your profile section and add the Lumion 3 license key at the bottom of this page (http://forum.lumion3d.com/profile/?area=account). This will give you access to the Commercial Users' forum.

3) Please provide us with his PC specifications. The easiest way to get the specifications of a PC is to open Lumion and go to the benchmark section, then click on the DXDiag button, wait a little and attach the txt file to your next reply.