Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: Sbutler88 on July 10, 2014, 12:33:36 am

Title: free download question
Post by: Sbutler88 on July 10, 2014, 12:33:36 am
I have requested to download the free trail, but I haven't gotten an email yet. It's been 4-5 hours and I've tried it 3 times. Has anyone run into this before?

Thanks,

Steve
Title: Re: free download question
Post by: peterm on July 10, 2014, 12:46:33 am
Hi

Thanks for your interest in Lumion.

You should receive an email within 10 minutes of completing the form.

Have you checked your junk email bin?
Title: Re: free download question
Post by: Sbutler88 on July 10, 2014, 09:16:35 pm
Yes, I have checked it several times and it's not in the Junk folder. I have requested 3 times now, no luck
Title: Re: free download question
Post by: peterm on July 11, 2014, 12:41:07 am
Hmmm, OK not sure why.

I have sent you a test email to your forum profile email address.  If received, and if it's the same as you put in the form then, perhaps the download email is being blocked in your email or elsewhere maybe at your ISP email server.

If you receive, I'll ask the office to try some other means to get the email to you.

edit: office emailed to resolve