Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: Saffa on July 23, 2018, 07:20:20 pm

Title: [Answered] Lumion required graphic card that supports DirectX11
Post by: Saffa on July 23, 2018, 07:20:20 pm
I have a dedicated graphics card.
Asus ROg Gl 553 VD
Nvidia 1050 GTX

I have reinstalled drivers thrice still the problem persists.
If i restart and open lumion works but after sometime freezes.
Title: Re: Lumion required graphic card that supports DirectX11
Post by: Morten on July 23, 2018, 07:22:55 pm
Welcome, Saffa.

Sorry to hear about the problem you're experiencing when running Lumion 7.5 Trial.

To get started, please attach a diagnostics report from the affected PC, so we can verify that your system is ok:

Knowledge Base Article: How do you attach a diagnostics report to a post? (https://support.lumion.com/hc/en-us/articles/360003475133-How-do-you-attach-a-diagnostics-report-to-a-post-)

Thanks in advance.
Title: Re: [Awaiting reply] Lumion required graphic card that supports DirectX11
Post by: Morten on July 24, 2018, 07:13:34 pm
Thanks but we need a diagnostics report.

Please let us know if you're having trouble following the instructions in the article below.

To get started, please attach a diagnostics report from the affected PC, so we can verify that your system is ok:

Knowledge Base Article: How do you attach a diagnostics report to a post? (https://support.lumion.com/hc/en-us/articles/360003475133-How-do-you-attach-a-diagnostics-report-to-a-post-)

Thanks in advance.
Title: Re: [Awaiting reply] Lumion required graphic card that supports DirectX11
Post by: Saffa on July 24, 2018, 07:51:29 pm
yes sorry
have attached it now
Title: Re: [Awaiting reply] Lumion required graphic card that supports DirectX11
Post by: Morten on July 24, 2018, 08:16:44 pm
Thank you.

The driver for the NVIDIA GTX 1050 graphics card is outdated.

Please uninstall it and then install Geforce Experience to ensure that you always have the latest driver:
https://www.nvidia.com/en-us/geforce/geforce-experience/

Does this resolve the problem?
Title: Re: [Awaiting reply] Lumion required graphic card that supports DirectX11
Post by: Saffa on July 24, 2018, 08:24:20 pm
I have done it :(
Thrice I have reinstalled from the asus driver site :/
Title: Re: [Awaiting reply] Lumion required graphic card that supports DirectX11
Post by: Morten on July 24, 2018, 08:30:16 pm
The driver in the diagnostics report you attached earlier was from August 2017, so it's almost a year old.

You need to make sure that the latest version is installed.

Please follow these instructions:

1. Download the Guru3D.com uninstaller: Display Driver Uninstaller DDU (http://www.guru3d.com/files-details/display-driver-uninstaller-download.html)

2. Run the uninstaller so that it removes all traces of the NVIDIA drivers.

3. Install Geforce Experience to ensure that you always have the latest driver:
https://www.nvidia.com/en-us/geforce/geforce-experience/

4. Attach a new Windows Diagnostic Report: How do you attach a diagnostics report to a post? (https://support.lumion.com/hc/en-us/articles/360003475133-How-do-you-attach-a-diagnostics-report-to-a-post-)
Title: Re: [Awaiting reply] Lumion required graphic card that supports DirectX11
Post by: Saffa on July 24, 2018, 11:02:46 pm
Thankyou for you help
I have done the following
Nvidia is uptodate now

But will it be a problem if my Intel graphic is not updated?
Because Im not able to find the latest version of Intel in my pcs site.
Title: Re: [Awaiting reply] Lumion required graphic card that supports DirectX11
Post by: peterm on July 24, 2018, 11:10:23 pm
Hi Saffa

Thanks for the update.  I can see the NVIDIA graphics drivers are now the most recent (398.36).

Did that resolve the error message and Lumion freeze issue you were getting?

Quote
..will it be a problem if my Intel graphic is not updated?
No.

Lumion only makes use of the dedicated graphics of the GTX 1050.  So hopefully, as per Mortens instructions, you have GeForce installed, and it will auto-update the driver when there is a new release.
Title: Re: [Awaiting reply] Lumion required graphic card that supports DirectX11
Post by: Saffa on July 24, 2018, 11:21:11 pm
Yes it did :))
THankyou So muchhh
Title: Re: [Awaiting reply] Lumion required graphic card that supports DirectX11
Post by: peterm on July 24, 2018, 11:23:12 pm
Ah, wonderful.  Thanks for confirming.  :)

Enjoy using the 7 day Trial of V7.5.

ps: Are you aware there is also a current V8.5 version available for evaluation.  See Is there a Trial version of Lumion? (https://support.lumion.com/hc/en-us/articles/360003469714-Is-there-a-Trial-version-of-Lumion-)
Title: Re: [Awaiting reply] Lumion required graphic card that supports DirectX11
Post by: Saffa on July 25, 2018, 01:07:20 pm
HI again :(

After updating
Lumion is wokring fine but my sketchup and other softwares are not wokring well.
While restarting screen is freezing where I have to force shutdown :(
COuld there be any solution to this from your side ?
Title: Re: [Answered] Lumion required graphic card that supports DirectX11
Post by: Morten on July 25, 2018, 01:18:50 pm
Oh no, Saffa - what a nightmare. :-[

Do a Windows system scan:  Windows Start -> Type 'cmd' without the quotes and press 'Enter' twice -> Type 'sfc /scannow' without the quotes and press enter.

This will locate and correct any corrupted files in Windows.

If that doesn't resolve the problem, try contacting Asus technical support.

They will almost certainly ask you to restore it to the factory condition (so they can rule out software issues).

Title: Re: [Answered] Lumion required graphic card that supports DirectX11
Post by: Saffa on July 25, 2018, 08:16:30 pm
Hi Morten,

I have don't the factory reset.
Its working good now.
MY laptop configuration gives
ssd 250gb
hdd 1tb

If i install lumion most of the time my C drive of 250gb gets filled.
Will lumion have any issues if I partition hdd and use it for installing lumion?.

THankyou for your help:)
Title: Re: [Answered] Lumion required graphic card that supports DirectX11
Post by: Morten on July 25, 2018, 08:24:33 pm
I have don't the factory reset.
Its working good now.

Good. Fingers crossed it will continue to work well. :)

Will lumion have any issues if I partition hdd and use it for installing lumion?

No, you can install Lumion on any drive/partition you want.

By the way, Lumion places imported model files and other files in 'Documents/Lumion VERSION' on the C: drive.

You might want to consider relocating the 'Documents' folder to the D: drive as well:
https://www.tenforums.com/tutorials/74952-documents-folder-move-location-windows-10-a.html

Lumion and all other applications will continue to work fine after doing that.

Let us know if there's anything else we can help with.
Title: Re: [Answered] Lumion required graphic card that supports DirectX11
Post by: Saffa on July 25, 2018, 08:35:58 pm
Sure,
Thankyou So much :)
Was very helpful :))
Title: Re: [Answered] Lumion required graphic card that supports DirectX11
Post by: Morten on July 25, 2018, 08:43:06 pm
No problem.