Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: sergio.fe on June 13, 2018, 10:41:57 pm

Title: [Resolved] problem
Post by: sergio.fe on June 13, 2018, 10:41:57 pm
Hi, I installed the trial version of Lumion 7.5 on my PC with GeForce GXT1050 graphics card (according to the points PassMark should be eligible to start the application) but as soon as I start, it shuts down and nothing starts; What could this problem depend on? Do I have to change graphics card or other minor problems?
Title: Re: problem
Post by: peterm on June 13, 2018, 11:41:51 pm
Hi sergio.fe

Welcome.

A GTX 1050 graphics card should normally be fine to work with Lumion.

It is possible that some other part of the system or the cards drivers needs to be updated.

To help check things please attach to a post the Windows Diagnostics (DXDiag) Report. Refer our Knowledge Base Article: How do you attach a diagnostics report to a post? (https://support.lumion.com/hc/en-us/articles/360003475133-How-do-you-attach-a-diagnostics-report-to-a-post-)
Title: Re: [Awaiting Reply] problem
Post by: Morten on June 14, 2018, 07:32:02 am
Please also follow these instructions:

Knowledge Base article: How do you install the latest system software required to run Lumion? (https://support.lumion.com/hc/en-us/articles/360003475613-How-do-you-install-the-latest-system-software-required-to-run-Lumion-)
Title: Re: [Awaiting Reply] problem
Post by: sergio.fe on June 16, 2018, 11:14:58 am

Thanks, I solved the problem!
The problem was the integrated Intel HD graphics card on the PC, thanks for helping me.
Title: Re: [Awaiting Reply] problem
Post by: peterm on June 16, 2018, 11:22:53 am
Hi sergio.fe

Well done on solving the problem.  :)

Yes, indeed if the onboard graphics are being used instead of the dedicated graphics then Lumion will not run correctly. 

There's more in our article for others that come across this problem.  Why is your computer using an Intel HD graphics chip instead of the dedicated graphics card? (https://support.lumion.com/hc/en-us/articles/360003459674-Why-is-your-computer-using-an-Intel-HD-graphics-chip-instead-of-the-dedicated-graphics-card-)