Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: n_decker on May 14, 2018, 10:20:50 pm

Title: [Resolved] Did receive education version email
Post by: n_decker on May 14, 2018, 10:20:50 pm
Hi!

I applied for the free educational version of lumion and got to the point where the page said "an email has been sent" and "check your junk folder if you don't see it". However, after several days I still have not received that email in any folder. And, because I requested the license with my school email address, I cannot request it again because the email address is "already in use."

I started a trial version just so I could log into the forum and get technical support. How do I get that email?
Title: Re: Did receive education version email
Post by: peterm on May 14, 2018, 10:57:38 pm
Hi n_decker

Sorry to hear the "Getting Started with Lumion" email has not yet got through.

I am unable to locate a Lumion 8 Student license for you from the records I can see. Was the email address you used on the application form the same as your email address here?

So we can locate your application please send the following information to us at [email protected]:
1. Full name and address as per the online application.
2. Email address or possible other email address, including an email address if you think you might have done a typo when entering the address.
3. Copy of your Student ID as used for the application.

Once we have those we will trace the application to find it's current status and let you know the outcome.
Title: Re: [Awaiting Reply] Did receive education version email
Post by: n_decker on May 15, 2018, 01:14:00 am
Thank you for responding! The email I signed up with is different than the one associated with this trial account. I will forward the information you requested immediately.
Title: Re: [Awaiting Reply] Did receive education version email
Post by: peterm on May 15, 2018, 01:17:32 am
Thanks.
Title: Re: [Awaiting Reply] Did receive education version email
Post by: peterm on May 15, 2018, 01:33:48 am
Update:

Your details received, thanks. 

Have asked my colleague who looks after the educational license process to find out and let us know.  Will email you once we hear back.
Title: Re: [Staff Investigating] Did receive education version email
Post by: n_decker on May 15, 2018, 03:31:18 am
Thank you!
Title: Re: [Awaiting Reply] Did receive education version email
Post by: peterm on May 16, 2018, 10:08:43 am
Hi n_decker

Your application has been sorted OK.  Apologies for the delay.

The Getting Started With Lumion email with the download link has now been sent to your contact email address.

Please confirm receipt of the email.

Also, double-check that the following senders and domain names are whitelisted in your email software, and on your network in general: see step 2) in our Knowledge Base Article: How do you get the email with the Lumion download link? (https://support.lumion.com/hc/en-us/articles/360003474413-Why-are-Spotlights-not-casting-shadows-061))

Please see these web site pages for the most recent plugins to work with V8.3
 [dot] Lumion Plugin for SketchUp (https://lumion.com/sketchup-exporters.html)
 [dot] Lumion Plugin For Revit (https://lumion.com/revit-exporters.html)


Let us know if there's anything else we can help with.
Title: Re: [Resolved] Did receive education version email
Post by: n_decker on May 16, 2018, 09:33:15 pm
I did receive the email! Thank you so much.
Title: Re: [Resolved] Did receive education version email
Post by: peterm on May 16, 2018, 10:27:31 pm
Great.  Thanks for confirming.  :)

Enjoy Lumion.