Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: nickyan on December 26, 2017, 12:02:46 pm

Title: [Awaiting reply] Lumion Crash
Post by: nickyan on December 26, 2017, 12:02:46 pm
When i start the 7.5 trail and try to open a scene it crashes. I tried multiple scences and demo's.
I have a 2GB amd radeon r9 370X but could this make the program crash?

snippet from the event manager:
Faulting application name: Lumion.exe, version: 0.0.0.0, time stamp: 0x58bd5df5
Faulting module name: atidxx64.dll, version: 8.17.10.625, time stamp: 0x55a70551
Exception code: 0xc0000005
Fault offset: 0x00000000000cc0d7
Faulting process id: 0x3d8
Faulting application start time: 0x01d37e3770b936e9
Faulting application path: C:\Program Files\Lumion 7.5 Trial\Lumion.exe
Faulting module path: C:\Windows\SYSTEM32\atidxx64.dll
Report Id: 14365577-af4a-43d1-860d-aafb98af62ac
Faulting package full name:
Faulting package-relative application ID:
Title: Re: Lumion Crash
Post by: Morten on December 26, 2017, 04:55:32 pm
Hi nickyan, welcome.

To get the ball rolling, please follow the steps in this article:

Knowledge Base Article: How do you resolve errors, crashes and glitches in Lumion? (https://support.lumion.com/hc/en-us/articles/360003475613-How-do-you-install-the-latest-system-software-required-to-run-Lumion-)

When you're done, please also follow step 4 and attach the diagnostics report for us to check.

Thanks in advance.