Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: lutfiyegunes on November 21, 2017, 10:25:37 am

Title: [Answered] PRODUCT KEY IS NOT VISIBLE
Post by: lutfiyegunes on November 21, 2017, 10:25:37 am
Hello, i am working in a company with 7 people and we are planning to buy lumion licences. Before that we wanted to test it, so i activated the code and managed to come until installation part. The thing is i did not get a product key via email and the key i have under my login section is not completely visible, 1711-****- something like that. I downloaded Lumion Trial 7.5.Please send me the key, [email protected] I am waiting for your reply. Thanks
Title: Re: PRODUCT KEY IS NOT VISIBLE
Post by: Morten on November 21, 2017, 10:57:16 am
Hi Lutfiye, the email with the License Number, Activation Code and Download Manager link is sent automatically, the moment you have filled in the form on the Lumion Trial page (http://lumion3d.com/demo/).

If you cannot find it in your Spam/Junk folder, there is something in your email software which is preventing it fom arriving.

For that reason, I'd be grateful if you could please double-check that the senders and domain names in step 2 in the article below are whitelisted in your email software, and on your network in general:

Knowledge Base: How do you get the email with the Lumion download link? (https://support.lumion.com/hc/en-us/articles/360003490033-How-do-you-register-your-License-Key-and-get-technical-support-)

In any case, we have re-sent the Lumion 7.5 Trial email a few minutes ago.

Please confirm receipt.

Thanks in advance.

P.S. It's intentional that the license number is censored on your forum profile page.
Title: Re: [Answered] PRODUCT KEY IS NOT VISIBLE
Post by: Morten on November 21, 2017, 11:00:08 am
P.P.S. Did you know that there are two different trial versions? You might want to consider getting the Lumion 8.0 Pro Trial version instead:

Knowledge Base article: Is there a Trial version of Lumion? (https://support.lumion.com/hc/en-us/articles/360003469714-Is-there-a-Trial-version-of-Lumion-)