Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: Marc on December 09, 2010, 08:59:26 am

Title: Issues connecting to trial server
Post by: Marc on December 09, 2010, 08:59:26 am
I've downloaded and installed the 1.7gb lumion package, and after following the instructions step-by-step, Im still not able to connect to the server. I either have to retry connecting to server or lumion freezes at splash-screenYell

 

Please assist as soon as possible. 

 

PS I run kaspersky IS 2011, so if you can give me an idea how to go about setting up a port, pls let me know
Title: Issues connecting to trial server
Post by: Arthur on December 09, 2010, 09:54:57 am
Hi,

This tutorial shows how to create exceptions in your firewall in Kaspersky Internet Security 2011. In essence most firewalls can be configured to allow applications opening a port. In that case you can add Lumion.exe to the allow list. Another option is to let any application open port 7001 by adding such a rule to your firewall.

Arthur
Title: Issues connecting to trial server
Post by: Marc on December 10, 2010, 07:15:17 am
Thanks for the help, but after several more hours of struggling, I realised it was my service provider that was at fault. So for now, I sign in with another SP until my USB key arrives.

 

Thanks again
Title: Issues connecting to trial server
Post by: Remko on December 10, 2010, 10:55:59 am
Wow you have a service provider that's blocking ports? I would get another one.