Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: John_Waggs on October 25, 2017, 05:03:44 pm

Title: [Answered] Is phone support available for licensed users?
Post by: John_Waggs on October 25, 2017, 05:03:44 pm
I was wondering if I purchased Lumion would I have any higher levels of technical support other than posting questions on forum? Do you have phone support available?

Also, what is the difference between Lumion and Lumion Pro?

Thanks.
Title: Re: Is phone support available for licensed users?
Post by: Morten on October 25, 2017, 05:12:10 pm
I was wondering if I purchased Lumion would I have any higher levels of technical support other than posting questions on forum? Do you have phone support available?

Hello again, John, no - all technical support is provided here at the Support Center.

The only exception to the rule is if somebody needs to send us confidential materials in which case we switch to emails.

In our experience, it's often much more efficient to do everything in writing. The instructions we provide while troubleshooting an issue often consist of a complex set of steps (and clicking on links as well as reading Knowledge Base articles), and doing that over the phone would not only be time-consuming but would also require that you took notes - which kind of defeats the point.

Just imagine the time it would take to ask you to type in a link in your web browser while we're providing instructions over the phone, e.g. H T T P S : / / ... you get the idea.

We take great pride in providing quality technical support here at the Support Center. I'd encourage you to post some difficult questions to see if it's worth it. ;)

Also, what is the difference between Lumion and Lumion Pro?

Here's a handy comparison table which shows you what's included in Lumion and Lumion Pro:
https://lumion.com/comparison.html

Let us know if there's anything else we can help with.
Title: Re: [Answered] Is phone support available for licensed users?
Post by: John_Waggs on October 25, 2017, 05:29:25 pm
What is pricing on Lumion Pro right now? Any specials or discounts available?
Title: Re: [Answered] Is phone support available for licensed users?
Post by: Morten on October 25, 2017, 06:10:54 pm
The price is available on this page:
https://lumion.com/buy.html

There are currently no special offers at lumion.com.

However, resellers occasionally offer small discounts:
https://lumion.com/find-reseller.html

Hope this helps.