Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: AllForms on August 16, 2017, 12:24:51 am

Title: [Answered] rendering pixel bags
Post by: AllForms on August 16, 2017, 12:24:51 am
At the end of the render, my pictures show small dots, how to take them  :-\
Title: Re: rendering pixel bags
Post by: peterm on August 16, 2017, 12:39:40 am
Hi AllForms

Welcome to the Lumion Support Center  :).

Please let us know what version of Lumion you are using.  See Where Can I Find the Lumion Product and Version Details (https://support.lumion.com/hc/en-us/articles/360003474413-Why-are-Spotlights-not-casting-shadows-521)

Are you rendering to Print or Poster?
Title: Re: [Awaiting Reply] rendering pixel bags
Post by: Morten on August 16, 2017, 08:20:48 am
He is using Lumion 6.0.1.

This problem is easily resolved: simply install a newer version of Lumion. ;)

If you've got a Lumion 6 license, the latest version is 6.5.1.

If you've got a Lumion 7 license, the latest version is 7.5.

P.S. Please follow the instructions in step 2 in the following Knowledge Base article:

Knowledge Base Article: How do you get technical support? (https://support.lumion.com/hc/en-us/articles/360003490033-How-do-you-register-your-License-Key-and-get-technical-support-).