Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: ebartanowicz on July 11, 2017, 12:24:41 am

Title: [Resolved] Rotation problem
Post by: ebartanowicz on July 11, 2017, 12:24:41 am
Hi hi, I'm using lumion 6 and I have rotation problem with my camera. When I hold the right button of the mouse and move it ...... it should be rotating around the scene. So it doesn't do that I can't rotate around the scene like something is holding the camera from rotating right and left, up and down. I hope you can help with this problem because it is really annoying and I can't work!!!!

 Thank you in advance,
Title: Re: Rotation problem
Post by: peterm on July 11, 2017, 01:23:07 am
Hi ebartanowicz

Which version of Lumion 6 are you using?  Where Can I Find the Lumion Product and Version Details (https://support.lumion.com/hc/en-us/articles/360003474413-Why-are-Spotlights-not-casting-shadows-521)
Title: Re: [Answered] Rotation problem
Post by: RMKM on August 01, 2017, 10:21:59 pm
Peter,
I have a similar problem on one of my workstations.  Just installed 7.5 to see if that fixed it; to no avail.  It rotates the view momentarily and then it snaps back to the same point.  Cannot turn the camera.  Please let us know a solution.  This is unworkable as it is.
Thank you,
dan
Title: Re: [Answered] Rotation problem
Post by: peterm on August 01, 2017, 11:10:03 pm
Hi RMKM

Please see our Knowledge Base Article:  Why does the camera sometimes move uncontrollably? (https://support.lumion.com/hc/en-us/articles/360003454434-Why-is-the-camera-spinning-or-moving-randomly-)

Does that fix the camera problem?
Title: Re: [Awaiting Reply] Rotation problem
Post by: RMKM on August 01, 2017, 11:15:19 pm
Tablet was on.  That fixed it.  Thank you very much!!
dan
Title: Re: [Awaiting Reply] Rotation problem
Post by: peterm on August 01, 2017, 11:20:03 pm
Good news Dan.  Thanks for letting us know it is now working  :).
Title: Re: [Resolved] Rotation problem
Post by: Chamee91 on January 07, 2020, 04:45:43 am
Hi there,
I have Lumion 9.0.2. Everithing work property, But
I cannot rotate the camera.Its LOCK
Is this lumion Issue or Hardware Issue?
Title: Re: [Resolved] Rotation problem
Post by: Morten on January 07, 2020, 08:11:32 am
Hi Chamee91,

Before we begin, please add your Lumion License Key to your Support Account.

To receive support, and to access the full Lumion Support Center and its resources, those with a Lumion License Key need to follow the steps from 2.2 in:

Knowledge Base: How do you get technical support? (https://support.lumion.com/hc/en-us/articles/360003490033-How-do-you-get-technical-support-)

Doing so will ensure that you get full access to the Lumion Support Center.

When you're done, please let us know in this topic, so we can move your question to the right board and help you resolve the problem.

Thanks.