Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: jeremybeny on June 29, 2017, 10:20:53 am

Title: [Resolved] graphic card issue
Post by: jeremybeny on June 29, 2017, 10:20:53 am
hello i was working on lumion 6 for a school project and after restarting my computer ( i7 6700k 4ghz 4 cores x64,  16giga ram, radeon rx 470 8 ghz)  lumion doesnt start and there is an error saying that lumion is currently unable to acces the graphic card and tha sheder model 3 is not detected..... do you have any idea i tried reinstaling both lumion and the graphic card drivers with no success

thank you very much
Title: Re: graphic card issue
Post by: Morten on June 29, 2017, 10:24:23 am
Hi Jeremy, welcome.

This problem is most likely easily resolved.

It usually means that the latest Windows and graphics card drivers have not yet been installed. Failure to install the updates will result in glitches, errors and crashes.

So, to get the ball rolling, please click here (https://support.lumion.com/hc/en-us/articles/360003474413-Why-are-Spotlights-not-casting-shadows-501) and follow the instructions in the Knowledge Base article.

When you're done, please check if the problem is still occurring.

If so, please follow step 4 in the Knowledge Base article.

Thanks in advance. :)
Title: Re: [Awaiting reply] graphic card issue
Post by: jeremybeny on June 29, 2017, 10:44:34 am
I update windos and it seems to work!!! thank you very much
Title: Re: [Solved] graphic card issue
Post by: peterm on June 29, 2017, 10:56:38 am
You're welcome (on behalf of Morten).  :)

Let us know if there's anything else we can help with.