Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: MelissaR on May 09, 2017, 07:04:40 am

Title: [Resolved] Reset for Trial Version
Post by: MelissaR on May 09, 2017, 07:04:40 am
Today I download the trial for 7.3, I was using it but unfortunately my computer reboot and now this message appear.

What can I do?


Thanks in advance
Title: Re: Reset for Trial Version
Post by: peterm on May 09, 2017, 08:12:48 am
Hi MelissaR

It can happen like that.  The license is not released (which occurs during a normal close down of Lumion), so the license server thinks it's still in use.

Usually if you restart Lumion it can reset the license for you, even for computer reboots.

However, if it's still not working, then please forward to [email protected], the "Getting Started with Lumion" download email that shows the license and download link etc, so we can look at a reset for you.