Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: kaveller on December 22, 2016, 11:31:01 am

Title: [Awaiting reply] Success Screen freeze
Post by: kaveller on December 22, 2016, 11:31:01 am
Good Morning,

I have downloaded and installed from a download link that Lumion emailed me for the Educational Version. 
I entered in the activation code and installed the software.

Once completed I ran the software and it starts to load but the software loads up and the word "Succes" in red is the only thing on my screen. Nothing else loads up. There were no error messages when loading the software.

Any help would be helpful!

Kaveller
Title: Re: Success Screen freeze
Post by: Morten on December 22, 2016, 11:40:01 am
Hi Kaveller, which version of Lumion have you installed?
Title: Re: Success Screen freeze
Post by: kaveller on December 22, 2016, 11:51:19 am
7.0.1
Title: Re: Success Screen freeze
Post by: Morten on December 22, 2016, 12:06:33 pm
Thank you for the information.

Please click here (https://support.lumion.com/hc/en-us/articles/360003455014-How-do-you-transfer-projects-from-an-older-Lumion-version-to-a-newer-version-of-Lumion-1) and let us know what the result of step 1 is.
Title: Re: [Awaiting reply] Success Screen freeze
Post by: kaveller on December 22, 2016, 12:39:59 pm
The license server is running
Title: Re: [Awaiting reply] Success Screen freeze
Post by: Morten on December 22, 2016, 01:35:26 pm
Good, the next step is to forward the email with the License Number, Activation Code and the link to the Download Manager to uploads[at]lumion3d.com (replace [at] with @).

Please also post a screenshot of the contents of the following folder, so that we can verify that all files are available:
Lumion 7.0.1\ArchitectEdition\Classes\RenderEngine\

Thanks in advance.
Title: Re: [Awaiting reply] Success Screen freeze
Post by: kaveller on January 09, 2017, 11:12:17 am
here is the screenshot
Title: Re: [Awaiting reply] Success Screen freeze
Post by: Morten on January 09, 2017, 12:16:13 pm
Thank you, the next step is to forward the email with the License Number, Activation Code and the link to the Download Manager to uploads[at]lumion3d.com (replace [at] with @).

Thanks in advance.