Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: peterm on December 09, 2016, 10:35:37 pm

Title: SketchUp Model Will not Update
Post by: peterm on December 09, 2016, 10:35:37 pm
via email contact:

Quote
hi,

I had a question about the refreshing of my sketchup model.
It seems that I can no longer refresh a sketchup model inside lumion, i am currently using lumion 7.0.1.

Is this problem related to Lumion or on our side?
Title: Re: SketchUp Model Will not Update
Post by: peterm on December 09, 2016, 10:46:48 pm
Hi Bram

Please provide as much detail as possible so that we can evaluate the problem.  Refer:

HOW TO REQUEST HELP WITH IMPORTING/EXPORTING (https://forum.lumion3d.com/index.php?topic=89531.0). (visible for registered users)

or our Knowledge Base Article:
How do you get help with import/export questions? (https://support.lumion.com/hc/en-us/articles/360003455194-How-do-you-get-help-with-import-export-questions-).


Send us the following files:
1. Model File: from SketchUp (.skp)
2. A copy of the Exported files: DAE and subfolder \textures if you export to OpenCollada.
3. LS7: Save Scene and Models (if a Pro user).