Lumion Support Center

Support for Trial versions of Lumion => Click here if you are using 'Lumion Trial' => Topic started by: Curlyns on April 11, 2014, 11:47:36 am

Title: Lumion 4.02 starting on 'Viewers mode'
Post by: Curlyns on April 11, 2014, 11:47:36 am
I installed Lumion 4.02 Successfully but at the start-up/run it only shows "Viewers mode" in Red, asking that i load a Lumion Scene File. ls4

Please why am I having this issue?
Title: Re: Lumion 4.02 starting on 'Viewers mode'
Post by: peterm on April 11, 2014, 11:55:53 am
Hi

We have a topic that covers a similar situation for a user recently, but it's in the Commercial Users Section of the forum.

Can I get you to add your license to the forum first, re Updating Your Forum Account With License Details (http://forum.lumion3d.com/f-a-q/updating-your-forum-account-with-license-details/).

You can add your Lumion 4 license key to your account (click here (http://forum.lumion3d.com//profile/?area=account), scroll to the bottom and enter your license number).
Title: Re: Lumion 4.02 starting on 'Viewers mode'
Post by: geethanjalli on August 11, 2014, 10:27:13 am
hello. i m also having the same problm.. i already register. i downloadedthe competition version. but aftr i opn the lumion programme it only show viewer mode.. plzzz help me... very urgent. tankz
Title: Re: Lumion 4.02 starting on 'Viewers mode'
Post by: Morten on August 11, 2014, 10:42:22 am
Hi geethanjalli, this means that the installation has been corrupted.

Please uninstall Lumion, download it again and re-install it.
Title: Re: Lumion 4.02 starting on 'Viewers mode'
Post by: geethanjalli on August 11, 2014, 11:54:50 am
But I already do that for almost 5 time.. I uninstalled and download back.. still I m having the same problm.. can u help me
Title: Re: Lumion 4.02 starting on 'Viewers mode'
Post by: Morten on August 11, 2014, 12:56:35 pm
In that case, something on your PC is preventing Lumion from installing all files.

Can you try to uninstall Lumion, disable your internet connection and all virus scanners and firewalls, and then install Lumion again please?
Title: Re: Lumion 4.02 starting on 'Viewers mode'
Post by: geethanjalli on August 11, 2014, 01:00:48 pm
Ok.. thank u soo much.. I will
Try ad let u know. Tq
Title: Re: Lumion 4.02 starting on 'Viewers mode'
Post by: geethanjalli on August 11, 2014, 04:16:50 pm
plz help me.. it does the same
Title: it only shows view mode
Post by: geethanjalli on August 11, 2014, 04:30:36 pm
hello.. i need help.. i downloadedlumion competition version.. it only show me view mode...... plz help me... i need2 use it. i already registr and so many times i tried by uninstalling and instaling back. stil the same..

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edit: peterm: 
geethanjalli, have merged your post to Finished Projects topic back to this topic with your other posts on this issue.
Title: Re: Lumion 4.02 starting on 'Viewers mode'
Post by: Morten on August 11, 2014, 05:49:24 pm
Can you try to uninstall Lumion, disable your internet connection and all virus scanners and firewalls

Please do the above again, then right-click on the installer executable file and choose Run as administrator to complete the installation.

Which firewall/virus scanner are you using?
Title: Re: Lumion 4.02 starting on 'Viewers mode'
Post by: peterm on August 12, 2014, 12:41:16 am
Hi geethanjalli

Rest assured, Lumion installations, and those for the Competition work on many thousands of PC's, so somehow we should be able to help get your install working.

So I can check the messages you get on screen, attach a screencapture to a post here of the Lumion window showing the  Viewer Mode.  Also, a screencapture of the files downloaded for the installer, so we can compare file sizes (see pic1)

Please send/forward us a copy of the email you received with the download instructions and link, so we can test that file.  The email was titled "Welcome to the Lumion Competition" (see sample pic2).  Send to peterm [at] act-3d.com and morten [at] act-3d.com.


Title: Lumion 5 starting on 'Viewers mode'
Post by: BRodrigo on November 12, 2014, 07:33:23 pm
I can not open the lumion this screen appears!
Viewers mode
Title: Re: Lumion 4.02 starting on 'Viewers mode'
Post by: Morten on November 12, 2014, 07:52:55 pm
Hi BRodrigo, which version of Lumion are you using?
Title: Re: Lumion 4.02 starting on 'Viewers mode'
Post by: peterm on November 12, 2014, 11:02:07 pm
See topic posted by BRodrigo on issue here (http://forum.lumion3d.com/general-discussion/lumion-error-5/).