Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: oolaef on November 18, 2016, 11:00:01 am

Title: Email download link not functioning?
Post by: oolaef on November 18, 2016, 11:00:01 am
Hi there,

I'm trying to download a trial version, and have received the email link, however this doesn't seem to load (it appears to be loading, but all I receive is a white page). Has this happened to anyone else?

Thanks!
Title: Re: Email download link not functioning?
Post by: Morten on November 18, 2016, 11:06:48 am
Hi oolaef, we can definitely take a look. :)

Please forward the email to uploads[at]lumion3d.com (replace @ with [at]).

Thanks in advance.
Title: Re: Email download link not functioning?
Post by: ddschneider1972 on January 23, 2017, 03:46:54 pm
I'm having the same exact issue. Email is through outlook, and I tried using Chrome and IE as my default browser.
Title: Re: Email download link not functioning?
Post by: Morten on January 23, 2017, 04:01:33 pm
Hi ddschneider1972, welcome to the Lumion Support Center, and thanks for forwarding the email with the link to the Download Manager for Lumion 5.3 Demo! :)

I have tried opening the link in Internet Explorer 11, Edge, FireFox and Chrome, and the Lumion Download Manager is being downloaded in all of the internet browsers.

This means that there's something on your PC which is preventing your internet browsers from saving the Download Manager executable file (.exe) on your harddrive.

Does it work if you temporarily turn your anti-virus software off before clicking on the link to the Download Manager in the email?

By the way, I should mention that Lumion 5.3 Demo is about 2 years old, so you might want to consider asking your local reseller to send you a link to the 7-day Trial version of Lumion 7.0.1 Pro. There's more information in this Knowledge Base article (https://support.lumion.com/hc/en-us/articles/360003469714-Is-there-a-Trial-version-of-Lumion-).
Title: Re: Email download link not functioning?
Post by: ddschneider1972 on January 23, 2017, 04:30:24 pm
Thank you!
Title: Re: Email download link not functioning?
Post by: Morten on January 23, 2017, 04:33:01 pm
You're welcome! :)