Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: Henk123 on October 27, 2016, 03:32:33 pm

Title: Problems downloading Lumion 6.5.1
Post by: Henk123 on October 27, 2016, 03:32:33 pm
Hello,

We received a 7 day trial to test with Lumion 6. I am using the downloader but it gets stuck after 23%. I tried to download this file on multiple computers within and outside the network, but it gets stuck on 23%. Can you check your image on your server if there are problems?
Title: Re: Problems downloading Lumion 6.5.1
Post by: Morten on October 27, 2016, 03:54:23 pm
Hi Henk, welcome to the Lumion Support Center! :)

There are no reported faults at our end.

What's most likely happening is that anti-virus/firewall software on your PC is preventing the Download Manager from saving all files. This may happen if the anti-virus/firewall software detects a false positive.

Please follow the instructions in this Knowledge Base article (https://support.lumion.com/hc/en-us/articles/360003474413-Why-are-Spotlights-not-casting-shadows-51), and let us know if that resolves the problem.