Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: bob3d on September 27, 2016, 08:14:36 pm

Title: Errors when importing models
Post by: bob3d on September 27, 2016, 08:14:36 pm
You expect to sell your software when it cant even run a demo. I tried to import SKP. , MAX, and DWG's and 80% of the time it cant load them giving an error message: Error opening.........export.fbx

Title: Re: Errors when importing models
Post by: Morten on September 27, 2016, 08:29:44 pm
Hi bob3d, welcome to the Lumion forum. :)

Sorry to hear about the problems you're experiencing - I have edited your topic title to more accurately reflect the contents of your post.

Lumion Demo 5.3 is about 1 3/4 years old by now and quite limited. SKP files from SketchUp 2016 for example are not supported as that version was released after Lumion Demo 5.3 was made available.

As a far superior alternative, I would recommend that you click here ( and follow the instructions to get the fully functional 7-day Trial version of Lumion Pro 6.5.1. This version includes everything that is available in the commercial version, and supports all the latest CAD software such as Revit 2017, SketchUp 2016 etc. Support for ArchiCAD 20 is currently under development.

To ensure a smooth evaluation period, please also make sure that your PC meets or exceeds the minimum system requirements (, and that the latest graphics card drivers and all Windows updates have been installed (even optional ones). Otherwise Lumion Pro 6.5.1 will not work.

Once you've installed the Trial version, please click here ( to install the relevant add-on for DWG files and try to import the FBX/SKP/DWG files again. If you encounter any errors I'm confident that we (or our dedicated import/export developer) can help you resolve the issues.