Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: richdv on June 27, 2011, 06:20:16 pm

Title: Problem downloading Ultimate upgrade and Registering License
Post by: richdv on June 27, 2011, 06:20:16 pm
Our company recently purchased the upgrade from Basic to Ultimate Version. Following the instruction on your email for the upgrade, there is no prompt to input Ultimate upgrade license? I've attached the error page I get when I try to upload the upgrade to Ultimate..
Title: Re: Problem downloading Ultimate upgrade and Registering License
Post by: Remko on June 27, 2011, 08:40:04 pm
Thanks for attaching the 404 error pag but what we really need is the address of that page. Can you post the link you received?
Title: Re: Problem downloading Ultimate upgrade and Registering License
Post by: richdv on June 27, 2011, 10:11:11 pm
Here's the location that the link takes me to and I get the error.

http://lumion3d.com/Upgrade%20from%20Basic%20to%20Ultimate/ (http://lumion3d.com/Upgrade%20from%20Basic%20to%20Ultimate/)

Thanks
Title: Re: Problem downloading Ultimate upgrade and Registering License
Post by: Remko on June 27, 2011, 10:47:51 pm
Looks like a problem occurred. I fixed it for you. If you start Lumion SP2 you automatically have all Ultimate features enabled now.
Title: Re: Problem downloading Ultimate upgrade and Registering License
Post by: richdv on June 28, 2011, 01:28:11 pm
I opened the program, and it's still the Basic version? If I try to go to the download the upgrade to Ultimate it does not let me in, I get a Stack overflow at line: 12 error?
Title: Re: Problem downloading Ultimate upgrade and Registering License
Post by: richdv on June 28, 2011, 05:14:39 pm
Problem fixed, I de-activated the basic version and it loaded the Ultimate version.