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Support for unlicensed users => Post here if you can't find your License Key => Topic started by: maritsv on August 08, 2016, 11:09:10 am

Title: How to buy Educational License?
Post by: maritsv on August 08, 2016, 11:09:10 am
I filled out the order form to buy Educational Licenses PRO (Without the watermark) a few weeks back, but haven't received a response. How are we suppose to order and pay for it? Do you use a third party reseller?

Marit Kristine, IT Manager at NMBU.
Department of Mathemacial Science and Technology
Title: Re: How to buy Educational License?
Post by: Morten on August 08, 2016, 11:25:00 am
Hi Marit, I'm very sorry to hear that - it normally only takes a couple of days to process orders for Educational licenses (i.e. verifying the status of the institution etc).

Please bear with me while I ask my colleagues in sales to look up your order.
Title: Re: How to buy Educational License?
Post by: Morten on August 08, 2016, 12:20:50 pm
Thanks for your patience. My colleagues in sales have traced the order, and can confirm that they received it.

Normally, all orders go through Ramzi H. at NMBU, and my colleagues in sales advised our reseller (Cad-Q which recently changed name to Symetri) in Norway to refer you to Ramzi, so that there's only 1 contact person at your institution for all Educational licenses.

If he isn't on holiday at the moment, please have a chat with Ramzi to find out if he already discussed the Educational Pro license with Symetri (I have also asked our contact person at Symetri but have not yet received a reply - I will let you know if I hear back from them).

If Ramzi has not discussed the license with Symetri yet, please ask him to contact the Oslo office by clicking here (http://www.symetri.com/about-symetri/our-offices/oslo/)), so that they can complete your order of the Educational Pro license.

Apologies again for the delay in processing this order for you.

Hopefully Symetri will assist you as soon as possible.
Title: Re: How to buy Educational License?
Post by: Morten on August 11, 2016, 09:41:08 am
Hi Marit, this is just to let you know that Jan Tore from Symetri will be contacting Ramzi on Monday to discuss the Educational Pro order.

Once again, thank you for your patience - hopefully you should get the license soon.