Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: mmhkkm on July 05, 2016, 05:16:16 am

Title: [Resolved] Error of version 6.5.1
Post by: mmhkkm on July 05, 2016, 05:16:16 am

Hello support,

This is Kit from Mad Macs. Our customer received a 6.5.1 version upgrade notification email, however error arose when starting Lumion, please see the image attached. He is using Win7 with GTX 980Ti. Any solution?

Title: Re: Error of version 6.5.1
Post by: Morten on July 05, 2016, 08:12:35 am

Hi mmhkkm, this is easily resolved.

Please click here (https://forum.lumion3d.com/index.php?topic=134901.msg543851#msg543851) and follow the instructions (It's the Windows update that will resolve the problem, but we also advise that you update your graphics card drivers as failing to do so may result in other errors).

In other words, Lumion 6.5 and newer requires the latest graphics card drivers and a fully up-to-date Windows.

Let us know if you need anything else. :)

Title: Re: Error of version 6.5.1
Post by: mmhkkm on July 06, 2016, 10:49:54 am

Thanks! It works :)

Title: Re: Error of version 6.5.1
Post by: Morten on July 06, 2016, 11:11:30 am

You're welcome. :)