Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: Manal.Chetouani on June 06, 2016, 11:14:05 am

Title: [License Registration Requested] Lumion crash
Post by: Manal.Chetouani on June 06, 2016, 11:14:05 am
Hi everybody,
I hope you are doing good  :-D
I have launched the creation of a rendering video in lumion with the maximum performance.
It shown me that it needed some 40 hours to make it with the requierements i specified i left it all night .
tomorrow when i wanted to check on it it only shows me a black window.... what does it mean?

see picture below
Title: Re: Lumion crash
Post by: Morten on June 06, 2016, 11:38:20 am
Hello again, Manal.

We can help you resolve this issue but before we proceed, please update your forum account with your Lumion 6 license key (click here (, scroll to the bottom and enter your license number).

Then please install the latest version of Lumion, i.e. version 6.3.

Thanks in advance.