Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: gabrielefx on June 10, 2011, 12:36:36 pm

Title: Activation problems!
Post by: gabrielefx on June 10, 2011, 12:36:36 pm
Hi Lumion,

I follow all your instruction.
Installed Lumion 64 SP2 on my workstation
Activated my Lumion copy with login and password
I tested some scene
I restarted Lumion
Now Lumion says that is in demo mode
I click Activate
re-insert my login e password
Lumion says "Already activated"
I click "esc" because there is no other option
Lumion is in demo mode

What I have to do now?
Title: Re: Activation problems!
Post by: Arthur on June 10, 2011, 12:42:13 pm
Try again and contact me personally when the problem persists.

Arthur
Title: Re: Activation problems!
Post by: gabrielefx on June 10, 2011, 01:00:28 pm
ok,
restarted the workstation and now it works...
...plugin Trees enabled but I don't have the models, no bounding box on new models when I try to put some tree.

but the licensing issue persist

after having restarted Lumion now is in Demo mode again...

Vista Ultimate 64 (dual xeon 16Gb)
Title: Re: Activation problems!
Post by: Arthur on June 10, 2011, 02:20:23 pm
Hi, GabrieleFx, I just sent you a mail
Title: Re: Activation problems!
Post by: Lukas Baran on June 10, 2011, 02:54:35 pm
name and password for activation this is the same this login and password from forum user?
Title: Re: Activation problems!
Post by: Arthur on June 10, 2011, 03:14:53 pm
Yes
Title: Re: Activation problems!
Post by: detbear on June 10, 2011, 05:49:06 pm

I got my e-mail, went into my page and copy pasted my new license.....Then I downloaded the sp2 64bit version(took about 2 hours)  .....   

Problems then occured when I tried to run the software:

I installed the software, but when I open/ run it, it says that there is a .dll missing and well.....there you go....doesn't work.   

Title: Re: Activation problems!
Post by: Arthur on June 10, 2011, 06:06:53 pm
I got my e-mail, went into my page and copy pasted my new license.....Then I downloaded the sp2 64bit version(took about 2 hours)  .....   

Problems then occured when I tried to run the software:

I installed the software, but when I open/ run it, it says that there is a .dll missing and well.....there you go....doesn't work.   
http://lumion3d.com/forum/index.php?topic=1232.0 (http://lumion3d.com/forum/index.php?topic=1232.0)

Try 32 bit. A new 64 bit version will be available soon.
Title: Re: Activation problems!
Post by: detbear on June 10, 2011, 08:32:31 pm
OK.....I finally got the 32 bit version downloaded, BUT....when I try to activate it, it says "Incorrect Login".   

I'm using the same name and password that I do on the website?  So what's the problem now?

Title: Re: Activation problems!
Post by: See3D.be on June 10, 2011, 08:34:50 pm
No idea, works fine here.
Log off the forum, and retry to login.,check your licence shows in Account settings
Title: Re: Activation problems!
Post by: SEVERINO on June 10, 2011, 08:38:28 pm
I'm looking at all the issues that are appearing in the forum and honestly I'm getting scared Lumion install SP2, as well as the plugin package that we install. Therefore I'd like to answer some of the following questions:
  1 .- We can install SP2 Lumion or have to resolve a question that requires us to desistalar and reinstall.
2 .- You can download the plugin that we can buy, although we have no Lumion INTAL SP2 and install it.
3 .- We would like to know if buying the rest of the plugin, ie the remaining four have some type of offer, because as I have read each plugin package worth 150 €.

We sincerely believe that your program is fascinating, but the price of the plugin out to be a bit excessive.

Best regards
Title: Re: Activation problems!
Post by: detbear on June 10, 2011, 09:02:30 pm
I logged out, logged back in, over, under, around.........rebooted computer....yelled a few times, laughed a little, re-tried a few of these previous things and still got the same result: INCORRECT LOGIN
Title: Re: Activation problems!
Post by: Pete Stoppel on June 10, 2011, 09:05:16 pm
I had same issue, I then reset my password (they emailed me a new one) and it worked.
Title: Re: Activation problems!
Post by: Gaieus on June 10, 2011, 09:30:50 pm
Also no matter you are logged in to the forums, you may still need to be logged in to the Customer Area (http://lumion3d.com/credits/Userboard/Dashboard.aspx) separately (it does ask for a login - the username/password is the same)

Title: Re: Activation problems!
Post by: Gray Bear on June 10, 2011, 10:12:59 pm
Hi Pete, thanks for the info. I have done the same changing the login password in the account setting page and all of a suddenly the activation worked. Horay!! Thanks mate.

I had same issue, I then reset my password (they emailed me a new one) and it worked.
Title: Re: Activation problems!
Post by: Remko on June 11, 2011, 11:27:14 pm
Good feedback guys. We'll use this to fix this issue. The changes for SP2 were huge. Both in the program and online system so apologies for any inconvenience and we'll do our best to iron out the last remaining glitches.
Title: Re: Activation problems!
Post by: Morten on June 11, 2011, 11:37:28 pm
Good to hear you figured out how to solve this problem, guys. I've added your method to the "Can't start Lumion" post:
http://lumion3d.com/forum/index.php?topic=1232.0 (http://lumion3d.com/forum/index.php?topic=1232.0)
Title: Re: Activation problems!
Post by: Marvil on June 13, 2011, 10:13:33 pm
I tried reseting my password twice, but it still goes into demo mode.
I sent an email to remko because I couldn't locate arthur's email address. No response yet, but I realize Arthur is the person to contact. Please help. It's kind of urgent. Thank you.
Title: Re: Activation problems!
Post by: Morten on June 14, 2011, 12:06:08 am
Hi Marvil, it sounds like you're one of the small number of people who can't activate Lumion at all (this affects some Windows and Mac/Bootcamp users).

Arthur has fixed the problem in the new 32-bit and 64-bit installers which should be ready tomorrow morning (About 9 hours from now).

Sorry about this - I hope you can wait just a little bit longer :(

Our email addresses are our names @quest3d.com. You're always welcome to email me or PM me via the forum messaging system.
Title: Re: Activation problems!
Post by: Remko on June 14, 2011, 10:53:16 am
Try the new build that's available for download now. Should fix activation problems. We're sorry about the big download each time but we're still looking into an install system which support patches and web install.
Title: Re: Activation problems!
Post by: Marvil on June 14, 2011, 06:31:27 pm
Thx for the quick reply, Remko.
I downloaded and installed the latest build 2 sp2 64 on my desktop, but there is no change.  ??? It goes into demo mode after saying it's "already activated". I went under "settings" to "deactivate" but it says it's "activated".
I even tried to install it on my laptop to make sure it isn't a computer/firewall problem.
I also tried rebooting and changing the password again.
Title: Re: Activation problems!
Post by: Morten on June 14, 2011, 06:37:35 pm
Did you remember to de-activate Lumion before you uninstalled the old version and installed the new one? I made the same mistake when I had to test Build 2 - it's easily done...
http://lumion3d.com/forum/index.php?topic=1280.0 (http://lumion3d.com/forum/index.php?topic=1280.0)

If not, I'm afraid only Arthur can unlock it remotely, and he left the office a short while ago.

I'll email him though but can't guarantee that he'll read this until tomorrow morning.
Title: Re: Activation problems!
Post by: Arthur on June 14, 2011, 07:20:10 pm
Thx for the quick reply, Remko.
I downloaded and installed the latest build 2 sp2 64 on my desktop, but there is no change.  ??? It goes into demo mode after saying it's "already activated". I went under "settings" to "deactivate" but it says it's "activated".
I even tried to install it on my laptop to make sure it isn't a computer/firewall problem.
I also tried rebooting and changing the password again.
I de-activated your license. Please try again. If it doesn't work, send me a PM.
Title: Re: Activation problems!
Post by: Marvil on June 14, 2011, 07:28:10 pm
Thank you, Arthur!