Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: rogerwhite on May 30, 2011, 05:38:43 pm

Title: Image export
Post by: rogerwhite on May 30, 2011, 05:38:43 pm
I have a HP DV7 laptop with 512 NVIDA graphics card and 4GB Ram but when ever i am trying to export a image form lumion at the preset desktop image size my screen goes black then  a notification comes up that my graphics encounter a critical problem then the laptop goes into to hibernation mode.. And to add to this i can even export in a video format without the same thing happening.
Title: Re: Image export
Post by: Dje on May 30, 2011, 08:27:17 pm
Unfortunatly it seems that you'll have to invest in a better computer  :-\

Wich graphic card is it exactly?

is it your configuration? (it could help)

2.53-GHz Intel Core 2 Duo T9400
Operating System   MS Windows Vista Home Premium
RAM Upgradable to
Hard Drive Size
Hard Drive Speed
Hard Drive Type
SATA Dual Drive
Display Size
Native Resolution
Optical Drive
Optical Drive Speed
Graphics Card
GeForce 9600M GT
Video Memory
Bluetooth 2.0
Ports (excluding USB)
Ethernet; Expansion Port 3; HDMI; Headphone; IR; Microphone; eSATA
USB Ports
Card Slots
5-1 card reader
Size   5.6 x 11.6 x 1.5 inches
Weight   8.4 pounds
Title: Re: Image export
Post by: Dje on May 30, 2011, 08:34:43 pm
On the paper, your graphic card seems to be enough to run Lumion... So maybe update your graphic card firmware.

if it doesn't work i can't help more sorry... The Lumion staff will probably help you more ;) just be patient...

For the story i had quite same problems on my old PC (core i5, 2Go ram, quadro fx 580)... the problem disappeared by changing my graphic card with a Nvidia GTX 580  :D) It works with cheapper graphic cards off course but if it's for work i highly recommand the best graphic card possible...
Title: Re: Image export
Post by: rogerwhite on May 30, 2011, 08:40:13 pm
The Graphics card spec you indicated is the correct one i have. Plus i have upgrade the drivers recently, i am not sure when mention firmware if its the same thing as drivers..