Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: Jeffrey Moreland, SWD on November 16, 2015, 05:58:59 pm

Title: Crashed machine
Post by: Jeffrey Moreland, SWD on November 16, 2015, 05:58:59 pm
My hard drive failed
What is the procedure to reinstall?
What if I cannot locate my license?
Thanks
Title: Re: Crashed machine
Post by: Morten on November 16, 2015, 06:18:31 pm
Hi Jeffrey, sorry to hear that your harddrive has failed - I hope you've got back-ups or that data recovery software such as Recuvva can help you in this situation.

The first step is to try to locate the email with the link to the Download Manager and your license number (Search for "Lumion activation code"). If you're unable to locate your license or the email, you'll need to forward your purchase receipt to my colleagues at [email protected] They'll be able to re-send the license and the link to the Download Manager.

The next step is to click here (https://forum.lumion3d.com/index.php?topic=89381.0) to register your license, so you get access to the full forum for Commercial Users.

We'll then provide you with the info you'll need for re-installing Lumion.