Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: Manishk on October 15, 2013, 02:00:34 pm

Title: Buying the New Version 4
Post by: Manishk on October 15, 2013, 02:00:34 pm
Hi, my question is if i bye lumion in next week,which version will i get,and what are the contents will be there,can i get lumion 4.0 on price of 1499 euros.
Please me.
Title: Re: Buying the New Version 4
Post by: peterm on October 16, 2013, 12:09:45 am
Hi

You get current version 3.2.1 with free upgrade to v4.0 when it is released.

Quote
All new Lumion licenses purchased on or since the 1st of October 2013 will automatically be converted to licenses of Lumion 4.0. You will automatically receive an email with the download location if you are eligible for a free upgrade.

Current Preview including purchasing details here: http://lumion3d.com/lumion-4-0-update/ (http://lumion3d.com/lumion-4-0-update/)
Title: Re: Buying the New Version 4
Post by: Manishk on October 17, 2013, 11:06:58 am
Hi, please reply my query i want to bye lumion 4.0 as soon as possible,
but before that i want to clear out,how much i need to pay,
Thank you,
Regards.
Title: Re: Buying the New Version 4
Post by: Manishk on October 17, 2013, 11:09:34 am
how will i get next upgrade,for that i need to uninstall the previous one or it will automatically replace it,
Title: Re: Buying the New Version 4
Post by: Morten on October 17, 2013, 06:56:44 pm
how will i get next upgrade,for that i need to uninstall the previous one or it will automatically replace it,
Hi Manishk, if you buy Lumion 3 now for €1499 (http://lumion3d.com/buy/), you don't have to uninstall it when Lumion 4 is released. You will receive an email with instructions on how to download the new version as soon as Lumion 4 is ready.
Title: Re: Buying the New Version 4
Post by: Jared G. on October 17, 2013, 07:55:02 pm
It won't replace the program. It will install it to a new directory.

I currently have Lumion 3.1.2, 3.2, and 3.2.1 all installed.
Title: Re: Buying the New Version 4
Post by: Manishk on October 19, 2013, 09:59:44 am
Hi, i have search on internet there are two types graphics card available in market which are follows,
Asus NVIDIA GEFORCE GTX680 4GB GDDRS
ASUS NVIDIA GTX680 2GB GDDRS,

actually i don't able to find difference between them please help me out foe which one should i go for,which is more better for lumion.
Thank you,
Regards.   
Title: Re: Buying the New Version 4
Post by: Manishk on October 19, 2013, 10:05:59 am
AND ALSO TELL ME THAT CAN I CAN GO FOR 700 SERIES
Title: Re: Buying the New Version 4
Post by: darek13 on October 19, 2013, 10:33:15 am
go for 780, it will fully satisfy you.
Title: Re: Buying the New Version 4
Post by: Morten on October 19, 2013, 10:48:04 am
And get as much onboard memory as you can afford. An Nvidia Titan card has 6GB RAM, so if your scenes are going to require a lot of textures the extra RAM will be worth it.
Title: Re: Buying the New Version 4
Post by: Manishk on October 19, 2013, 10:52:45 am
Thank you for reply me,
I am going for asus geforce gtx 680 4gb graphics card and 24 gb ram, intel i7 4770k,asus maximus VI motheboard.
It is fine or u suggest me some other,
Regards,
Title: Re: Buying the New Version 4
Post by: Morten on October 19, 2013, 10:59:13 am
That sounds like a good compromise if you can't afford one of the expensive top end systems with a GTX 780 or a Titan card.
Title: Re: Buying the New Version 4
Post by: Manishk on October 19, 2013, 11:07:20 am
Well you mean 780 is better than 680,and my other specification is fine or not,please tell now i am little worried about it because i am spending all of my savings into it.
If u can send me the complete system requirement that will be good for me and also solve my all query.
Thanks and regards,
Title: Re: Buying the New Version 4
Post by: Morten on October 19, 2013, 11:16:33 am
Well you mean 780 is better than 680,and my other specification is fine

I assume you have read reviews of the Intel i7 4770k and that you are aware of the general performance in comparison with other CPUs. The same thing applies to the GTX 680. This is what I meant by 'compromise'. Your specifications will definitely give you solid performance in Lumion, but it won't be breaking any records :)
Title: Re: Buying the New Version 4
Post by: Manishk on October 19, 2013, 11:20:29 am
Please send me other details also about processor,motheboard and ram.
Title: Re: Buying the New Version 4
Post by: Morten on October 19, 2013, 05:25:38 pm
What you need to check is if the CPU will act as a bottleneck for your GTX 680, thereby preventing it from reaching it's full potential.

If you search for 'i7 4770k GTX 680 bottleneck' in Google, you'll find several forum posts which state that the CPU is fast enough to keep up with the GTX 680. In other words, there's nothing to worry about and your specifications are more than adequate for all but the most demanding/complex scenes in Lumion :)

Disclaimer: Comments on hardware are provided only in the form of comment and in no way imply implicitly or explicitly any recommendations or otherwise from Lumion staff or Act-3D.
Title: Re: Buying the New Version 4
Post by: peterm on October 21, 2013, 09:24:42 am
We also have a number of topics in the Guest Users forum on hardware which hopefully might help you, see General Discussions and also the Search forum tool (menu bar above).
Title: Re: Buying the New Version 4
Post by: Manishk on October 21, 2013, 10:06:46 am
HI,
HOW MUCH I NEED TO PAY TO CONVERT MY LUMION 4.0 TO LUMION PRO 4.0
THANKS AND REGARDS.
Title: Re: Buying the New Version 4
Post by: Arthur on October 21, 2013, 12:06:44 pm
HI,
HOW MUCH I NEED TO PAY TO CONVERT MY LUMION 4.0 TO LUMION PRO 4.0
THANKS AND REGARDS.

1499, you can contact sales to do so.

Title: Re: Buying the New Version 4
Post by: peterm on October 21, 2013, 12:08:17 pm
Hi

The difference in price between Lumion v3 and Lumion v3 Pro. In EU that is 2,999.00 less 1,499.00 = EU1,500.00.

Note you can see the prices as apply to your country's currency when clicking on the Buy menu item top of page.  If you purchase via a reseller then you may be able to get a different price as Act-3D prices are the supplier(wholesale) price.
Title: Re: Buying the New Version 4
Post by: Manishk on November 02, 2013, 06:19:55 am
Hi, I WOULD LIKE TO KNOW THE LIBRARY SHOWN IN THE VIDEO OF 4.0 WHICH IS TOTALLY NEW BUT THIS CONTENT ARE PROVIDED IN 4.0.
OR JUST FOR THE PRO USERS, BECAUSE SMALL FLOWER TREES AND OTHER LIBRARY IS TOO GOOD.
Title: Re: Buying the New Version 4
Post by: Morten on November 02, 2013, 08:20:04 am
Hi Manishk, about 1/3 of the new/improved models in Lumion Pro 4.0 will be included in Lumion 4.0 (normal).
Title: Re: Buying the New Version 4
Post by: peterm on November 03, 2013, 12:17:02 pm
Hi Manishk

I have split your new post to another topic: Animation in Lumion (http://lumion3d.com/forum/general-discussion/animation-in-lumion/)
Title: Re: Buying the New Version 4
Post by: Manishk on December 06, 2013, 07:29:35 am
HI...
I WANT TO BYE LUMION BUT I AM LITTLE CONFUSED WITH PAYMENT METHODS I WANT TO DO MY PAYMENT THROUGH MY INTERNATIONAL DEBIT CARD, IT IS POSSIBLE BECAUSE I DON'T HAVE AN CREDIT CARD OR SUGGEST ME ANY OTHER METHOD OF PAYMENTS,
REGARDS,
THANK YOU,
Title: Re: Buying the New Version 4
Post by: peterm on December 06, 2013, 09:20:39 am
Thank you for your interest to purchase Lumion.

A number of the international debit cards are supported by the main credit card organisations such as Visa/Mastercard etc.  You should see which of those listed on the Avangate site can be transacted via your debit card.

If none of them, then it might be that PayPal recognises your debit card.  If you select PayPal and proceed and you find your card is still not supported then you can still cancel the online purchase at that point.

If you are unable to proceed via Avangate, you should then email the office with your purchase details so they can make arrangements with you for the purchase.  Contact sales [at] act-3d.com.

I have also sent a message to the office so they are aware of your intended purchase and if they need to advise here of anything else.
Title: RENDERING DIFFICULTIES
Post by: Manishk on February 11, 2014, 05:01:44 pm
HI,
EVERY TIME I RENDER IT SHOWS 2D PRODUCTION QUALITY IT IS OK OR IT HAS TO BE 3D PRODUCTION QUALITY
PLEASE HELP.
Title: Re: Buying the New Version 4
Post by: Morten on February 11, 2014, 05:37:27 pm
Hi Manishk, don't worry - it should only say 3D if you are rendering a stereoscopic movie.
Title: Re: Buying the New Version 4
Post by: peterm on February 11, 2014, 11:18:47 pm
Hi Manishk

2D refers to the output type - 2D images and 2D video. As Morten mentions, 3D is for stereoscopic output.


Please don't forget to add your details to your Account re:
Updating Your Forum Account With License Details (http://lumion3d.com/forum/f-a-q/updating-your-forum-account-with-license-details/).
Title: Re: Buying the New Version 4
Post by: RAD on February 13, 2014, 04:53:53 pm
Lumion 4 is Awesome!                                               
Whooot it is so cool!
:D   :)   :-D   :-9
Title: Re: Buying the New Version 4
Post by: Morten on February 13, 2014, 06:23:05 pm
:)
Title: Re: Buying the New Version 4
Post by: Manishk on August 11, 2014, 02:27:40 pm
Hi i am using crack version of lumion and suddenly i occur problem with .exe file
If i uninstall the lumion and again re install, can i find my working projects in same progress or i lost it completly,
Please help and give me solution on it.
Thank You.
Title: Re: Buying the New Version 4
Post by: RAD on August 11, 2014, 02:30:14 pm
.^.
Title: Re: Buying the New Version 4
Post by: Manishk on August 11, 2014, 02:31:04 pm
Sorry iam not using crack version i am using trail version
 
Title: Re: Buying the New Version 4
Post by: Manishk on August 11, 2014, 02:40:52 pm
Hi there,
Why are you laughing at me i am in serious trouble please help me dear.....
Title: Re: Buying the New Version 4
Post by: Morten on August 11, 2014, 05:53:39 pm
Hi Manishk, which trial version are you using?

Can you please attach a screenshot of Lumion in Build mode (including the title bar at the top)?
Title: Re: Buying the New Version 4
Post by: peterm on August 12, 2014, 12:51:30 am
Hi Manishk

And if you would be so kind as to forward to Morten and myself a copy of the Trial Version Email from Act-3D that you received.  Send to: peterm [at] act-3d.com and morten [at] act-3d.com
Title: Re: Buying the New Version 4
Post by: eliris on August 12, 2014, 11:23:58 am
.^.
Hahaha, my exact thoughts.
Title: Re: Buying the New Version 4
Post by: Manishk on August 13, 2014, 05:59:55 pm
Hi,
I getting such error when i start my lumion

Error message:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   Lumion.exe
  Application Version:   0.0.0.0
  Application Timestamp:   51263d6e
  Fault Module Name:   ntdll.dll
  Fault Module Version:   6.1.7601.18247
  Fault Module Timestamp:   521eaf24
  Exception Code:   c0000005
  Exception Offset:   00000000000a4b23
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   5811
  Additional Information 2:   581127f58afd7029e467c5ffd589d591
  Additional Information 3:   d195
  Additional Information 4:   d1956492393370bae7c0c6656c3ca7d1
Title: Re: Buying the New Version 4
Post by: Morten on August 13, 2014, 06:07:15 pm
Hi Manishk, to qualify for support, please send us the information that Peter and I requested above.