Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: serial_sleeper on September 01, 2013, 05:47:48 pm

Title: [Resolved] Downloading free Lumion
Post by: serial_sleeper on September 01, 2013, 05:47:48 pm
Does anyone know why the free version will not install on my computer?

When I click on the link sent in the automatic email, it downloads the exe file, when I click on that I get a Lumion_3_2_1_Free download manager box that pops up, but there is never any activity in the progress bar; with total size, downloaded staying at 0kb, speed 0kbs, and completed -2147483648% with time left blank.

Is this a common problem, or is likely to be my computer?


Title: Re: Downloading free Lumion
Post by: peterm on September 02, 2013, 12:47:07 am
Hi serial_sleeper

Just did a quick test now and it is downloading OK.

No it's not common at all, unless server was busy, but it's run in the cloud, so should be OK.

Please try again, if not then some things to try:
1.  Try running the download manager (DLM) with Run As Administrator,
2.  Check that lumion3d.com is not in any AV list for blocking or blocked in firewall.
3.  The temporary download files are stored in the following folder
C:\Users\Username\AppData\Local\Lumion_3_2_Free.  Please try to delete that folder and download Lumion Free again.

Title: Re: Downloading free Lumion
Post by: serial_sleeper on September 02, 2013, 07:18:55 pm
Thanks very much for your reply.  I've tried all the suggestions and the same thing keeps happening.  Seems really strange. 
Title: Re: Downloading free Lumion
Post by: peterm on September 02, 2013, 11:53:50 pm
Hmmm!  :-\

What country are you in?
Are you on a network or just a PC connected via modem.  Are you running broadband?

Do you have sufficient free space on your harddrive for both the download and the install, requires only 470MB + 900MB?

Only other option would be to run the download manager from a different PC, and copy the files across.
Title: Re: Downloading free Lumion
Post by: serial_sleeper on September 03, 2013, 05:14:03 pm
Hi- thanks for your replies.  I've just re-installed windows and lumion downloaded fine- must have been a problem with my computer!
Title: Re: [Resolved] Downloading free Lumion
Post by: peterm on September 04, 2013, 01:53:47 am
OK, thanks for advising it's resolved :).