Lumion Support Center

Support for unlicensed users => Post here if you can't find your License Key => Topic started by: Lars on April 20, 2011, 10:18:21 am

Title: model not visible when sending file to client
Post by: Lars on April 20, 2011, 10:18:21 am
I've searched the forum, I thought I saw the problem here before but can't find it.

I've send the project files from the library folder and the scenes folder to my client who also has Lumion installed.
They have put the files in the correct place (documents folder/Lumion)

Problem is the model is not visible, also when selecting the model and trying to place the model nothing is shown. Only the scene files are visible.

Could it be that the model is not in the correct directory?

Anyone?
Title: Re: model not visible when sending file to client
Post by: Ferry on April 20, 2011, 11:14:13 am
Did you copy all files? The library of the model uses 4 files. The scene directory 2 files. Is the model the exact same name? Is there a ? mark object in the place of your model?
Title: Re: model not visible when sending file to client
Post by: Lars on April 20, 2011, 12:07:05 pm
I just noticed from looking at the screenshot again that the client is probably running the first version of Lumion.
The fps are shown in the top-left corner. Also all flowers I've placed are not visible in the scene.
I myself am running the latest update1 version.
Could that be the problem?

I will ask the client to update and see if the problem is resolved.
Title: Re: model not visible when sending file to client
Post by: Ferry on April 20, 2011, 03:06:03 pm
Very important to use the same version!
Title: Re: model not visible when sending file to client
Post by: Lars on April 20, 2011, 11:28:00 pm
problem is solved after install of update1!