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Author Topic: [Answered] Your license key has expired  (Read 371 times)


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[Answered] Your license key has expired
« on: November 30, 2019, 03:46:54 pm »
November 30, 2019, 03:46:54 pm
Hello everyone.
I just got a new laptop that can run Lumion just fine, so i just started using my lumion like 2 weeks ago.
I received the e-mail : " getting started with lumion 9.5" on June the 18th i downloaded lumion, entered the license key and used for a couple of days. But yesterday when i tried to open lumion i got the error message :"your license key has expired", althought it's only been 2 weeks since i used it for the first time and the e-mail lumion sent me is only 5 months old.
Thanks for your time.

Re: Your license key has expired
« Reply #1 on: November 30, 2019, 04:51:51 pm »
November 30, 2019, 04:51:51 pm
Hi Pierre, Student License Keys are valid for 365 days from the date of issue and I can confirm that yours expired on the 28th of November (1 year after it was issued).

Please click on the link below to see how to get a new Student License Key:

Knowledge Base: What do you do if your Student License Key is about to expire?

Let us know if you've got any other questions.
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.