Author Topic: When will Lumion send me Lumion 6.5 Download Link  (Read 1893 times)

jdorfman

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When will Lumion send me Lumion 6.5 Download Link
« on: June 08, 2016, 05:41:00 am »
June 08, 2016, 05:41:00 am
I paid to upgrade my license and I have yet to receive the download link. I received the emails saying that it's been processed and I've been charged on my credit card.  When or how can I get the link sent to me so I can start using the newest version?

Re: When will Lumion send me Lumion 6.5 Download Link
« Reply #1 on: June 08, 2016, 05:52:09 am »
June 08, 2016, 05:52:09 am
Hi jdorfman

Thanks for your upgrade  :).

Normally you should receive the email from Act-3d within 5 minutes, and a maximum of 30 minutes from the transaction occurring with Avangate.

Like your previous version, it is titled "Getting started with Lumion"

1. Have you checked your email Junk Bin in case it's ended up in there?

2. What version have you been using?

3. How long ago did you do the online transaction?  Please confirm it was from the Act-3D web site Upgrade page.

Re: When will Lumion send me Lumion 6.5 Download Link
« Reply #2 on: June 08, 2016, 07:25:07 am »
June 08, 2016, 07:25:07 am
P.S. Please click here to register your license as soon as you receive it. Doing that will give you access to the full forum for commercial users (which is hidden from view until you register).
IMPORTANT: Please do not send private messages and emails to members of staff - unless we specifically ask you to send us sensitive information, for example License Keys.