Topic: Version 3.2 Free Download Manager never completes

[Rudd]

Tried from multiple computers within our company, the download manager continues to run, even surpassing the original KB count and running over 100% on completion, but no install ever takes place.  We've tried manually downloading the small download manager file and running as administrator with the same result.
Is there a manual install file we can download, or are we limited to the bin file that never seems to complete or run?

[peterm]

Hi Rudd

The files downloaded should look as per attached list.  

If all files and the file size looks correct, you could try running the actual installer.  Close the download manager if open, and run Lumion_3_2_Free.exe (Run As Administrator).

It sounds as if there's a AV security block happening preventing the installer starting, or actually removing it from the download folder automatically, so the download manager is unable to trigger the installer app.  If its AV you might need to change the settings or do a trust file.

[Morten]

Hi Rudd, the temporary download files are stored in the following folder (before they are added to the folder on Peter's screenshot):

C:\Users\Username\AppData\Local\Lumion_3_2_Free

Please try to delete that folder and download Lumion Free again.